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For Companies At a Glance
- Tasks: Be the friendly voice guiding families through Kidswell Health services and bookings.
- Company: Join a supportive team at Kidswell Health, dedicated to helping families.
- Benefits: Flexible hours, remote work, and a chance to make a real difference.
- Why this job: Help families find the right care while developing your communication skills.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Opportunity to grow in a dynamic healthcare environment.
The predicted salary is between 13 - 16 ÂŁ per hour.
Place of Work: Remote (with occasional in‑clinic meetings if possible)
Reports to: Clinic Manager / Operations Lead
Hours: Part‑time or full‑time; flexible
About The Role
This role is the first touchpoint for families reaching out to Kidswell Health. You will respond to enquiries across all channels, guide parents through service options, perform light triage, and convert enquiries into the right appointments. The tone is supportive, empathetic, and reassuring — never pushy.
Enquiry Handling & Triage
- Respond promptly to enquiries via phone, email, WhatsApp, forms, and social media.
- Provide clear, empathetic guidance about Kidswell Health services.
- Ask gentle triage questions to understand each child’s needs.
- Match families to the correct clinician and appointment type.
Bookings & Conversion
- Convert warm enquiries into appointments through timely follow‑up.
- Explain pricing, availability, and what to expect before the appointment.
- Manage waitlists and proactively offer cancellations or earlier slots.
- Track conversion metrics (enquiries → bookings) and highlight trends.
Administrative Duties
- Accurately enter patient details and triage notes into Semble.
- Ensure families have made payment prior to the appointment.
- Coordinate paperwork before appointments (consent forms, questionnaires).
- Generate follow‑up tasks for the in‑clinic team for day‑of preparation.
Essential Skills & Experience
- Strong communication and customer‑care skills.
- Comfortable having warm, helpful, semi‑structured triage conversations.
- Excellent organisation and follow‑up discipline.
- Familiarity with bookings/CRM/clinic software (Semble, Hubspot or similar).
Desirable
- Experience in a healthcare, family‑services, or call‑centre environment.
- Understanding of paediatric healthcare.
- Ability to work flexible hours.
Family Enquiries & Bookings Coordinator (Remote) - Studentjob.co.uk in Altrincham employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Enquiries & Bookings Coordinator (Remote) - Studentjob.co.uk in Altrincham
✨Tip Number 1
Get to know the company! Before your interview, dive into Kidswell Health's mission and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding families through their enquiries, try role-playing with a friend. This will help you feel more confident and ready to handle those warm, empathetic conversations.
✨Tip Number 3
Be prepared to discuss your organisational skills. Think of examples where you've successfully managed multiple tasks or followed up on enquiries. This will show that you can keep everything running smoothly, just like a well-oiled machine!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Family Enquiries & Bookings Coordinator (Remote) - Studentjob.co.uk in Altrincham
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your supportive and empathetic communication style. We want to see how you can connect with families and reassure them, just like you would in the role.
Be Clear and Concise: When detailing your experience, keep it straightforward. We appreciate clarity, so use bullet points or short paragraphs to make your skills and experiences easy to digest.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences that match the Family Enquiries & Bookings Coordinator role. We love seeing candidates who take the time to personalise their applications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jobster
✨Know the Company Inside Out
Before your interview, take some time to research Kidswell Health. Understand their services, values, and the kind of support they provide to families. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Empathetic Communication
Since the role requires a supportive and reassuring tone, practice how you would respond to common enquiries. Role-play with a friend or family member to get comfortable with using empathetic language while guiding parents through service options.
✨Prepare for Triage Scenarios
Think about potential triage questions you might ask during the interview. Be ready to demonstrate how you would assess a child's needs and match them to the right clinician. This shows your understanding of the role and your ability to think on your feet.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and keep track of follow-ups. Share examples from past experiences where you successfully handled multiple tasks or enquiries, as this will highlight your organisational skills and discipline.
