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- Tasks: Be the first point of contact for customers and manage enquiries with a friendly approach.
- Company: Join Ballycastle Climbing Frames, a supportive team focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and training provided to enhance your skills.
- Why this job: Gain valuable experience in customer service while making a real difference for clients.
- Qualifications: Great communication skills and a willingness to learn; CRM training is available.
- Other info: Perfect for students seeking part-time work with potential for extra hours.
Be the first point of contact for new and existing customers. Learn how to handle enquiries, manage CRM systems, book appointments and provide excellent aftercare support.
Responsibilities
- Serve as the first point of contact for customer enquiries.
- Manage incoming calls, emails and social messages promptly and professionally.
- Record and update customer details on CRM systems.
- Assist in booking appointments, quotations and after sales visits.
- Handle complaints and provide helpful solutions under guidance.
- Follow up with customers to ensure satisfaction after installations.
- Support the admin team with general office and client related tasks.
Skills and Qualifications
- Excellent customer service and interpersonal skills.
- Strong organisational and administrative abilities.
- Competence in using CRM or database systems (training provided).
Further Information
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office.
Trainee Customer Support Assistant employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Support Assistant
✨Tip Number 1
Get to know the company! Research Ballycastle Climbing Frames and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Trainee Customer Support Assistant. This will boost your confidence and prepare you for real-life interactions with customers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Ballycastle Climbing Frames.
We think you need these skills to ace Trainee Customer Support Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you’ve handled enquiries or complaints in the past, so share those stories that showcase your interpersonal skills!
Be Organised and Clear: Since this role involves managing CRM systems and booking appointments, it’s important to demonstrate your organisational skills. Keep your application clear and structured, making it easy for us to see how you can manage tasks efficiently.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your cover letter and CV to match the job description. We love seeing candidates who take the initiative to connect their skills with what we’re looking for at Ballycastle Climbing Frames.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JobStart Scheme
✨Know the Company
Before your interview, take some time to research Ballycastle Climbing Frames. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Common Questions
Prepare for typical customer support questions like 'How would you handle a difficult customer?' or 'Can you give an example of excellent customer service?' Practising your responses will help you feel more confident during the interview.
✨Showcase Your Skills
Highlight your organisational and administrative skills, as these are crucial for the Trainee Customer Support Assistant role. Be ready to discuss any experience you have with CRM systems, even if it's just from coursework or personal projects.
✨Follow Up
After the interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your interest in the position and keeps you fresh in their minds.
