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- Tasks: Support customers, process orders, and manage stock for a smooth online retail experience.
- Company: Join the dynamic team at Ted & Stitch Ltd, where innovation meets customer care.
- Benefits: Flexible hours, competitive pay, and full training provided to boost your skills.
- Why this job: Make a real difference in customer relationships while gaining valuable experience in e-commerce.
- Qualifications: Strong communication skills and a positive attitude towards customer service are essential.
- Other info: Opportunity for career growth and potential for role extension based on business success.
The predicted salary is between 12 - 12 £ per hour.
The Customer Support Administrator will support day-to-day communication with customers, process orders, manage stock information, coordinate with the production team, assist with website updates, and ensure smooth workflow throughout the business. The role is key in maintaining positive customer relationships and supporting the efficient running of our online retail operations. Full training will be provided. The successful participant will receive guidance to develop both occupational skills and employability skills, including mentoring and career development support. There is an intention to continue the role beyond the funded period if business growth allows.
Responsibilities
- Respond to customer enquiries by email in a timely and professional manner.
- Provide product information, quotations and updates on order status.
- Process incoming orders accurately and maintain up-to-date records.
- Monitor stock levels and liaise with suppliers regarding pricing and delivery.
- Ensure production staff have all necessary materials and details to complete orders.
- Track progress of production and update customers on timelines.
- Update product listings, pricing and content on the company website.
- Upload product images and promotional materials online.
- Assist with general office administration including filing and data entry.
- Support management with reports and documentation as required.
Skills and Qualifications
- Strong communication skills for dealing with customers and colleagues.
- Ability to work effectively as part of a team.
- Good computer literacy including use of email, websites and online systems.
- Ability to organise tasks, manage time and maintain accuracy in work.
- Positive approach to customer service and building customer relationships.
- Experience using Canva or Adobe Photoshop (or willingness to learn).
- Previous experience in a customer service or administration role.
- Interest in e-commerce, online retail or small business operations.
Further Information
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information
JobStart is open to working age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Salary: 16-17 £7.55, 18-20 £10.00, 21+ £12.21 per hour
No. vacancies: 1
Contract Type: Temporary
Weekly hours: 25
Published date: 12/11/2025
Closing date: 23/12/2025
Worktime: To be confirmed with employer
Customer Support Administrator in Randalstown employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Randalstown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ted & Stitch Ltd. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer support scenarios. Think about how you'd handle tricky customer queries or order issues, and be ready to share your thoughts during the interview.
✨Tip Number 3
Show off your skills! If you've got experience with Canva or Adobe Photoshop, bring it up! Even if you're still learning, let them know you're keen to develop those skills further.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Ted & Stitch Ltd.
We think you need these skills to ace Customer Support Administrator in Randalstown
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers daily, make sure your application highlights your strong communication skills. Use clear and friendly language to demonstrate how you can connect with customers and colleagues alike.
Tailor Your Application: Take a moment to customise your application for the Customer Support Administrator role. Mention specific experiences that relate to the responsibilities listed in the job description, like processing orders or managing stock information.
Be Organised and Accurate: The role requires good organisation and accuracy, so show us you’ve got these skills! Provide examples of how you've managed tasks effectively in previous roles, especially if they involved data entry or maintaining records.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at JobStart Scheme
✨Know the Company Inside Out
Before your interview, take some time to research Ted & Stitch Ltd. Understand their products, values, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Support Administrator, strong communication is key. Practice responding to common customer queries and think about how you would handle difficult situations. Be ready to demonstrate your ability to communicate clearly and professionally during the interview.
✨Highlight Your Organisational Skills
The role involves managing orders and stock information, so be prepared to discuss how you stay organised. Share examples of how you've successfully managed multiple tasks or projects in the past, and mention any tools or methods you use to keep everything on track.
✨Be Ready to Discuss Your Tech Savvy
Since the job requires good computer literacy, brush up on your skills with email, websites, and online systems. If you have experience with Canva or Adobe Photoshop, make sure to mention it. If not, express your willingness to learn and adapt quickly.
