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- Tasks: Be the friendly face of our helicopter operations, assisting customers from inquiry to take-off.
- Company: Join Helipower Ltd, a leader in helicopter services with a focus on customer satisfaction.
- Benefits: Earn competitive pay, enjoy flexible hours, and gain valuable experience in customer service.
- Why this job: Make a difference by providing exceptional service and ensuring a smooth flying experience for passengers.
- Qualifications: Strong communication skills and a passion for helping others; previous customer service experience is a plus.
- Other info: Flexible working hours available, perfect for students looking to balance work and study.
The predicted salary is between 12 - 13 £ per hour.
Customer Service & Flight Operations is responsible for delivering a high-quality customer experience from initial enquiry through to departure. This role serves as the primary point of contact for customers, handling incoming phone calls, emails, and general client inquiries, including sales support and booking creation.
Responsibilities
- Handle incoming calls, emails, and general client inquiries including sales and creating bookings and taking payments.
- Maintain a tidy, professional reception area and ensure a positive customer experience.
- Assist with administrative tasks such as filing and record-keeping.
- Welcome customers upon arrival and verify booking details.
- Conduct or assist with pre-flight safety briefings.
- Communicate with pilots and other staff regarding passenger readiness and any special requirements.
Skills and Qualifications
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- High attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Basic administrative and computer skills; experience with booking or reservation systems is an advantage.
- Ability to remain calm and composed when handling customer concerns or operational changes.
- Previous experience in customer service roles preferred.
Further Information
Job Start Opportunity - Working Hours Information:
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
The job advert may end before the closing date if requested by the employer.
Flexibility to work weekends.
Application Information
Jobstart is open to working age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Customer Service Agent (Helicopter Operations/Passenger Liaison) in Newtownards employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (Helicopter Operations/Passenger Liaison) in Newtownards
✨Tip Number 1
Get to know the company! Research Helipower Ltd and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer inquiries.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle tricky customer situations or operational changes. Having a few examples up your sleeve can really impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Agent (Helicopter Operations/Passenger Liaison) in Newtownards
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Professional and Tidy: Just like maintaining a tidy reception area, your application should be neat and professional. Use clear formatting, check for typos, and ensure your writing is easy to read. First impressions matter!
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JobStart Scheme
✨Know the Company
Before your interview, take some time to research Helipower Ltd. Understand their services, values, and what sets them apart in the helicopter operations industry. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve issues is crucial. Prepare examples from your past experiences where you successfully managed customer concerns or provided exceptional service. This will demonstrate your capability to excel in this role.
✨Practice Communication
Since excellent verbal and written communication skills are key for this position, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or family member to build confidence and ensure you come across as composed and professional.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like a customer complaint or a booking error. Think through potential scenarios and outline your approach to resolving them calmly and effectively, showcasing your problem-solving skills.
