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- Tasks: Be the friendly face of our wellness centre, helping members and guests with their needs.
- Company: Join Foma Health Ltd, a vibrant hub for health and wellness.
- Benefits: Earn competitive pay, enjoy flexible hours, and gain valuable experience.
- Why this job: Make a positive impact on people's health journeys while developing your customer service skills.
- Qualifications: Great communication skills and a passion for health and fitness are essential.
- Other info: Flexible working hours available, perfect for students balancing studies and work.
The predicted salary is between 12 - 13 £ per hour.
The Sports Recovery & Wellness Centre Customer Adviser is the first point of contact for all members and visitors. This role is responsible for delivering exceptional customer service, managing front desk operations, processing memberships and payments, and ensuring the facility is welcoming, clean, and well-prepared for daily use.
Responsibilities
- Greet and welcome all members and guests in a friendly, professional manner.
- Handle all incoming calls, emails, and in-person enquiries promptly and efficiently.
- Provide accurate information about memberships, services, classes, and facility offerings.
- Process new memberships, renewals, cancellations, and other customer account updates.
- Assist with scheduling, bookings, and check-ins for classes or appointments.
- Operate the till and point-of-sale system accurately.
- Process payments for memberships, services, and retail items.
- Support daily opening and closing procedures.
- Assist in setting up and preparing the facility for classes, treatments, and daily operations.
- Maintain cleanliness and tidiness of the facility.
- Work collaboratively with instructors, therapists, and management to ensure smooth operations.
- Maintain accurate records and complete daily reports as required.
- Uphold health, safety, and hygiene standards at all times.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a professional, approachable manner.
- Competent in handling cash.
- Good organisational, multitasking and timekeeping abilities.
- Teamwork skills, with the ability to work independently when required.
- Basic computer literacy.
- Previous experience in a wellness, fitness, spa, or hospitality environment.
- Knowledge of membership management systems.
- Interest in health, wellness, or fitness.
- Flexible and adaptable to a dynamic, customer-focused environment.
Further Information
Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information: JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Sports Recovery and Wellness Centre Customer Adviser in Newtownabbey employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Recovery and Wellness Centre Customer Adviser in Newtownabbey
✨Tip Number 1
First things first, make sure you know the ins and outs of FOMA HEALTH LTD. Familiarise yourself with their services and values. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Adviser. Think about how you'd handle inquiries or complaints. The more prepared you are, the more confident you'll feel during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have. This could give you insider info that sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at FOMA HEALTH LTD. Good luck!
We think you need these skills to ace Sports Recovery and Wellness Centre Customer Adviser in Newtownabbey
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for health and wellness. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service or wellness environments. Mention any specific skills that match the job description, like handling cash or using membership management systems, to show us you’re the perfect fit!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences without getting lost in lengthy paragraphs.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy and quick to do!
How to prepare for a job interview at JobStart Scheme
✨Know Your Stuff
Before the interview, make sure you’re familiar with FOMA HEALTH LTD and their services. Understand what a Sports Recovery and Wellness Centre does and be ready to discuss how you can contribute to their mission of delivering exceptional customer service.
✨Show Off Your People Skills
As a Customer Adviser, your communication skills are key. Practice answering common interview questions with a focus on your interpersonal skills. Think of examples where you've provided excellent customer service or resolved conflicts effectively.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you how you would handle a difficult customer or a busy front desk. Prepare by thinking through these situations and how you would respond in a calm, professional manner.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since this role is customer-facing, showing that you take pride in your appearance will reflect well on your potential to represent the centre positively.
