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For Companies At a Glance
- Tasks: Help customers set up and navigate our platform while providing top-notch support.
- Company: Join POCKET BOX LTD, a dynamic company focused on customer success.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a difference by ensuring customers have a smooth onboarding experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a tech-savvy environment.
The predicted salary is between 12 - 13 £ per hour.
POCKET BOX LTD is looking for a Customer Support & Onboarding Assistant to support our customers throughout their journey with our platform. This role focuses on helping new customers get set up, providing basic training, and responding to customer queries to ensure a smooth and positive experience.
Responsibilities
- Supporting new customers with account setup and onboarding.
- Delivering basic customer training via phone, email, or online tools.
- Responding to customer enquiries and resolving common issues.
- Acting as a first point of contact for customer support queries.
- Escalating more complex issues to the appropriate team member.
- Maintaining accurate customer records and notes.
- Identifying recurring customer issues and feeding these back to the team.
Skills and Qualifications
- Strong verbal and written communication skills.
- Good organisational skills.
- Comfortable using computers, email, and online systems.
- Previous customer service or support experience.
- Familiarity with CRM or customer support systems.
- Interest in software, technology, or digital platforms.
Further Information
The Employer is POCKET BOX LTD. Job Start Opportunity - Working Hours Information: Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Customer Support and Onboarding Assistant in Newry employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Onboarding Assistant in Newry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on POCKET BOX LTD. Understand their platform and what they offer. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer support scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your communication skills! Since this role is all about helping customers, be ready to demonstrate your verbal and written communication prowess. Think of examples from your past experiences where you resolved issues or trained someone effectively.
✨Tip Number 4
Apply through our website! We want to make it easy for you to land this job. Head over to our site, fill out your application, and don’t forget to highlight your customer service experience. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Support and Onboarding Assistant in Newry
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about supporting customers, make sure your written application highlights your strong verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Take a moment to customise your application for the Customer Support and Onboarding Assistant role. Mention any relevant experience you have in customer service or support, and how it aligns with what we’re looking for at POCKET BOX LTD.
Be Organised: Show us your organisational skills by structuring your application neatly. Use bullet points for key achievements and keep your CV and cover letter easy to read. This reflects the good organisational skills we value in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and tech-savvy, which is exactly what we’re after!
How to prepare for a job interview at JobStart Scheme
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support and Onboarding Assistant role. Familiarise yourself with the responsibilities like account setup, customer training, and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether through phone calls, emails, or online chats.
✨Be Ready to Discuss Tech Savviness
This job requires comfort with computers and online systems, so be prepared to talk about your experience with CRM tools or any customer support software. If you have a passion for technology, share that too! It shows you're not just capable but also enthusiastic about the digital platforms you'll be working with.
✨Prepare for Common Customer Scenarios
Think about common customer issues you might encounter in this role and how you would resolve them. Being able to discuss these scenarios during your interview will demonstrate your problem-solving skills and readiness to tackle challenges head-on.
