Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for visitors at St Columb's Hall.
- Company: Join the St Columb's Hall Trust, a vibrant community hub.
- Benefits: Flexible hours, competitive pay, and a chance to develop your skills.
- Why this job: Be the friendly face that makes every visitor's day special.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunity for career growth in a supportive team environment.
The predicted salary is between 10 - 13 £ per hour.
The Visitor Experience Officer is a frontline role responsible for ensuring that all visitors enjoy a welcoming, informative, and memorable experience. You will build and develop relationships and support the development of St Columb's Hall.
Responsibilities
- To ensure a visitor experience is tailored to the needs of the audience; education, community, visitor.
- Work collaboratively with other team members and staff to develop best practices in visitor engagement to help improve services and guide future programming.
- To enable and enhance the experiences of all those attending St Columb's Hall.
- To deliver tours when necessary following appropriate training.
- To ensure all health and safety policies, procedures and risk assessments are developed maintained and adhered to by staff and visitors.
- To monitor, review, research, and undertake best practice analysis to ensure continuous development.
Visitor Engagement: Interacting with the public, providing information, and ensuring a positive experience.
Basic Safety: Assisting with first aid if trained, and contributing to overall visitor safety.
Collaboration: Working with staff and volunteers to maintain a positive atmosphere and consistent service.
Skills and Qualifications
- Ability to communicate with the public and handle complaints.
- Ability to ensure desired standards are met for inspections.
- Willingness to train in first aid or assist the wider team with other reasonably requested tasks.
- Previous experience in a similar role.
Further Information
JobStart Opportunity - Working Hours Information:
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
The job advert may end before the closing date if requested by the employer.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Vacancy ID: 1743556
Job Sector: Customer Service and Call Centre
Area: Derry or Londonderry
Location: Derry/Londonderry
Salary: 16-17 £7.55, 18-20 £10.00, 21 plus £13.45 per hour
No. vacancies: 1
Contract Type: Temporary
Weekly hours: 25
Published date: 04/11/2025
Closing date: 15/12/2025
Worktime: Monday to Saturday on a rota basis between 9am and 9pm
Visitor Experience Officer in Londonderry employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Officer in Londonderry
✨Tip Number 1
Get to know the venue! Before your interview, take a trip to St Columb's Hall. Familiarise yourself with the space and think about how you would enhance the visitor experience. This shows genuine interest and helps you stand out.
✨Tip Number 2
Practice your people skills! As a Visitor Experience Officer, you'll be interacting with all sorts of visitors. Role-play common scenarios with friends or family to boost your confidence in handling questions and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or at local events. They can provide insider tips on what the team values and how to make a great impression during your interview.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our platform. It’s the best way to ensure your details reach the right people quickly.
We think you need these skills to ace Visitor Experience Officer in Londonderry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Visitor Experience Officer role. We want to see how you can enhance the visitor experience at St Columb's Hall!
Show Your Passion: Let your enthusiasm for visitor engagement shine through! Share any relevant experiences that demonstrate your ability to create memorable moments for visitors. We love seeing candidates who are genuinely excited about the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JobStart Scheme
✨Know the Venue Inside Out
Before your interview, make sure you research St Columb's Hall thoroughly. Familiarise yourself with its history, current exhibitions, and any community events. This will not only show your genuine interest but also help you tailor your answers to how you can enhance the visitor experience.
✨Showcase Your Communication Skills
As a Visitor Experience Officer, communication is key. Prepare examples of how you've successfully interacted with the public in previous roles. Think about times when you handled complaints or provided exceptional service, and be ready to discuss these during the interview.
✨Emphasise Team Collaboration
This role requires working closely with other staff and volunteers. Be prepared to talk about your experience in team settings. Highlight specific instances where you contributed to a positive atmosphere or collaborated on projects that improved visitor engagement.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding visitor safety and engagement. Think through potential scenarios you might face in the role and how you would handle them. This will demonstrate your readiness to ensure a safe and enjoyable experience for all visitors.
