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For Companies At a Glance
- Tasks: Help keep customers happy by using data and strategies to retain them.
- Company: Join SMARTPAYNI, a dynamic company focused on customer loyalty.
- Benefits: Flexible hours, comprehensive training, and opportunities for extra shifts.
- Why this job: Make a real difference in customer satisfaction while developing valuable skills.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 500 - 1500 £ per month.
The Retentions & Loyalty Advisor focuses on retaining existing customers by applying save strategies, offering tailored incentives, and managing customer accounts. The role requires strong communication, negotiation skills, and the ability to analyse customer data to identify risks or opportunities. Trainees will receive step-by-step training and progress into direct retention activity.
Responsibilities
- Use customer data and scripts to apply retention and win-back strategies. Full training will be provided.
- Manage customer accounts, update profiles, and maintain accurate records.
- Identify at‐risk customers using reports and elevate as needed.
- Apply loyalty offers, discounts, or incentives using internal systems.
- Communicate clearly with customers to understand concerns and propose solutions.
- Work across CRM, telephony, and email systems to deliver a seamless service.
Skills and Qualifications
- Strong communication and persuasive skills.
- Ability to handle difficult conversations professionally.
- Problem‐solving and negotiation ability.
- Willingness to learn retention strategies.
- Experience in customer retention, sales, or customer service.
- Knowledge of CRM systems or call‐handling software.
- Understanding of customer behaviour or churn indicators.
Further Information
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
The job advert may end before the closing date if requested by the employer.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Area: Derry or Londonderry
Closing date: 21 Nov 2025
Trainee Retentions and Loyalty Advisor in Londonderry employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Retentions and Loyalty Advisor in Londonderry
✨Tip Number 1
Get to know the company! Research SmartPayNI and understand their values and customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing difficult conversations with friends or family. This will help you feel more confident when handling real-life scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and get you into the training as soon as possible!
We think you need these skills to ace Trainee Retentions and Loyalty Advisor in Londonderry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of a Trainee Retentions and Loyalty Advisor. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to handle conversations. Share examples in your application that demonstrate your persuasive and problem-solving skills.
Highlight Relevant Experience: Even if you haven’t worked directly in customer retention, mention any experience in customer service or sales. We want to see how you can apply what you’ve learned to help retain our customers!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at SmartPayNI!
How to prepare for a job interview at JobStart Scheme
✨Know Your Customer Data
Before the interview, familiarise yourself with customer retention strategies and how to analyse customer data. Being able to discuss specific metrics or trends will show that you understand the role and can contribute from day one.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Consider role-playing difficult conversations with a friend to build your confidence in handling challenging customer interactions.
✨Show Your Problem-Solving Ability
Prepare examples of past experiences where you've successfully resolved issues or negotiated solutions. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for a Retentions and Loyalty Advisor.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems or call-handling software, be ready to discuss it. If not, do a bit of research on common tools used in customer retention roles. Showing that you're proactive about learning will impress the interviewers.
