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- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join JSE Computing Ltd, a dynamic team in the IT sector.
- Benefits: Flexible hours, hands-on experience, and opportunities for growth.
- Why this job: Kickstart your IT career and make a real difference in a supportive environment.
- Qualifications: Interest in IT, strong communication skills, and basic tech knowledge.
- Other info: Perfect for those looking to learn and grow in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for an individual to join our IT team as a Junior IT Support Engineer. This is a fantastic opportunity for someone starting their career in IT, offering hands-on experience in a fast-paced support environment. You’ll be the first point of contact for technical issues, helping users resolve problems and keeping systems running smoothly.
Responsibilities
- Provide 1st line technical support via phone, email, and ticketing system.
- Log, track, and escalate incidents and service requests.
- Troubleshoot basic hardware, software, and network issues.
- Assist with setting up user accounts, devices, and applications.
- Maintain accurate documentation of support activities.
- Follow standard operating procedures and escalate complex issues to 2nd line support.
- Support onboarding of new staff with IT setup and orientation.
Skills and Qualifications
- Interest in IT and technology.
- Strong communication and problem-solving skills.
- Ability to follow instructions and work as part of a team.
- Basic understanding of computers, software, and networks.
- Willingness to learn and grow in the role.
- GCSEs or equivalent; IT-related qualifications are a plus but not required.
- Must have a current UK Driving licence.
- Having access to your own transportation would be advantageous.
- Familiarity with Windows 10/11, Microsoft Office and hardware.
- Experience with basic troubleshooting (even personal or school projects).
- Any IT certifications (e.g., CompTIA ITF, Google IT Support).
Further Information
- Standard Hours: up to 25 hours per week. Flexible/Reduced Hours may be available upon approval by a Work Coach.
- Additional hours may be offered depending on availability; this should be discussed directly with the employer before starting employment.
- The job advert may end before the closing date if requested by the employer.
Junior IT Support Engineer employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on a job or can give you a foot in the door.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Remember, it’s all about showcasing your problem-solving skills and eagerness to learn.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your interest in joining our team at StudySmarter.
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your interest in IT and any relevant experience, even if it's from school projects or personal endeavours. We want to see how your skills align with the Junior IT Support Engineer role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the position and explain why you’re the perfect fit for our team. Keep it friendly and professional – we love a good story!
Show Off Your Skills: Don’t forget to mention any technical skills you have, like familiarity with Windows 10/11 or troubleshooting experience. We’re looking for someone who’s eager to learn, so highlight your willingness to grow in the role!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at JobStart Scheme
✨Know Your Tech Basics
Brush up on your understanding of basic hardware, software, and network issues. Be ready to discuss any personal or school projects where you’ve troubleshot problems. This will show your genuine interest in IT and your ability to handle the role's responsibilities.
✨Practice Your Communication Skills
As a Junior IT Support Engineer, you'll be the first point of contact for users. Practise explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with common support scenarios and how to address them effectively.
✨Familiarise Yourself with Tools
Get to know the ticketing systems and communication tools commonly used in IT support. If you can, try out platforms like Zendesk or Jira. Showing that you’re proactive about learning these tools can set you apart from other candidates.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. Inquire about the team structure, the types of issues you might encounter, or opportunities for training and growth. This demonstrates your enthusiasm for the role and your desire to contribute to the team.
