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- Tasks: Assist the Support Team with end-user support and log issues via phone and email.
- Company: Join a tech-focused company dedicated to data-driven solutions.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Why this job: Gain hands-on experience in IT while helping customers solve their tech problems.
- Qualifications: Interest in IT, strong communication skills, and a willingness to learn.
- Other info: Work in a dynamic environment with potential for extra hours.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting a Trainee Helpdesk Technician, who can assist the Support Team with all aspects of end-user support. This will include:
- Receiving and logging support issues received via phone, email and via our helpdesk.
- Obtaining further details to make sure all information is logged against each ticket.
- Allocating tasks to other team members and following up on issue resolution.
- Creating documentation for common support issues.
- Providing end-user support for common support issues.
This role may also involve onsite support, where technical issues need to be resolved on client sites, and you will accompany a senior support technician on site visits. Flexible working hours are available to work around other commitments.
Responsibilities
- Answer emails and calls from customers.
- Log support requests from customers on the helpdesk.
- Respond to support requests and log issues on helpdesk.
- Communicate with customers to assess issues and needs.
- Assign support requests to other support operatives.
Skills and Qualifications
- Interest in IT and technology.
- Strong communication and problem-solving skills.
- Ability to follow instructions and work as part of a team.
- Basic understanding of computers, software, and networks.
- Willingness to learn and grow in the role.
- Full driver’s licence and access to own car required.
- Able to work in-person at our offices in Garvagh.
- Previous experience providing end-user support in a technical/software environment.
Further Information
Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
The job advert may end before the closing date if requested by the employer.
Application Information
JobStart is open to working age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Support Technician in Garvagh employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician in Garvagh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know about openings that aren't advertised yet, and a personal recommendation can really give you an edge.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. The more comfortable you are talking about your skills and experiences, the better you'll come across to potential employers.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with someone from the company, let them know what excites you about IT and how eager you are to learn. Employers love enthusiasm!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for fresh talent like you!
We think you need these skills to ace Support Technician in Garvagh
Some tips for your application 🫡
Show Your Enthusiasm for IT: Let us know why you're excited about the Support Technician role! Share your passion for technology and how it drives you to help others. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JobStart Scheme
✨Know Your Tech Basics
Brush up on your understanding of computers, software, and networks. Since the role involves providing end-user support, being able to discuss common technical issues confidently will impress the interviewers.
✨Practice Your Communication Skills
Strong communication is key in this role. Try role-playing with a friend or family member to practice explaining technical issues clearly and concisely. This will help you convey your thoughts effectively during the interview.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled problems in the past, especially in a tech environment. Highlighting your ability to follow instructions and work as part of a team will demonstrate that you're a great fit for their support team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of support issues they commonly face, or opportunities for growth within the company. This shows your genuine interest in the role and the company.
