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For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join JSE Computing Ltd, a dynamic IT support team.
- Benefits: Flexible hours, competitive pay, and hands-on experience in IT.
- Why this job: Kickstart your IT career with real-world experience and growth opportunities.
- Qualifications: Interest in IT, strong communication skills, and basic tech knowledge.
- Other info: Perfect for students seeking part-time work while studying.
The predicted salary is between 12 - 13 £ per hour.
We’re looking for an individual to join our IT team as a Junior IT Support Engineer. This is a fantastic opportunity for someone starting their career in IT, offering hands-on experience in a fast-paced support environment. You’ll be the first point of contact for technical issues, helping users resolve problems and keeping systems running smoothly.
Responsibilities
- Provide 1st line technical support via phone, email, and ticketing system.
- Log, track, and escalate incidents and service requests.
- Troubleshoot basic hardware, software, and network issues.
- Assist with setting up user accounts, devices, and applications.
- Maintain accurate documentation of support activities.
- Follow standard operating procedures and escalate complex issues to 2nd line support.
- Support onboarding of new staff with IT setup and orientation.
Skills and Qualifications
- Interest in IT and technology.
- Strong communication and problem-solving skills.
- Ability to follow instructions and work as part of a team.
- Basic understanding of computers, software, and networks.
- Willingness to learn and grow in the role.
- GCSEs or equivalent; IT-related qualifications are a plus but not required.
- Must have a current UK Driving licence.
- Having access to your own transportation would be advantageous.
- Familiarity with Windows 10/11, Microsoft Office and Hardware.
- Experience with basic troubleshooting (even personal or school projects).
- Any IT certifications (e.g., CompTIA ITF, Google IT Support).
Further Information
Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information: JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office.
Locations
Junior IT Support Engineer in Derry, Londonderry employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on a job or can give you insider info about JSE Computing Ltd.
✨Tip Number 2
Prepare for that interview! Research common IT support questions and practice your answers. Show them you’re not just interested in the role but genuinely excited about the tech world.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Junior IT Support Engineer in Derry, Londonderry
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Mention any personal projects or experiences that sparked your interest in IT. This will help us understand your motivation and eagerness to learn.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Junior IT Support Engineer role. Highlight relevant skills, like troubleshooting and communication, and relate them to the responsibilities listed in the job description. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at JobStart Scheme
✨Know Your Tech Basics
Brush up on your understanding of basic hardware, software, and network issues. Since you'll be providing 1st line support, being able to troubleshoot common problems will show that you're ready for the role.
✨Practice Your Communication Skills
As a Junior IT Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practise explaining technical concepts in simple terms, so you can help users feel at ease when they encounter issues.
✨Familiarise Yourself with the Tools
Get to know the ticketing systems and documentation practices commonly used in IT support. Being able to log and track incidents accurately will demonstrate your attention to detail and readiness to follow standard operating procedures.
✨Show Your Willingness to Learn
Express your eagerness to grow in the role during the interview. Mention any relevant IT certifications or personal projects you've worked on, as this shows your commitment to developing your skills in the IT field.
