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For Companies At a Glance
- Tasks: Provide top-notch support to customers and resolve their queries.
- Company: Join a dynamic team in Derry/Londonderry focused on customer excellence.
- Benefits: Enjoy flexible hours and competitive pay in a temporary role.
- Why this job: Kickstart your career in customer service with real-world experience.
- Qualifications: Previous customer service experience is a plus, but not essential.
- Other info: Great opportunity for growth in a supportive environment.
A customer service opportunity in Derry/Londonderry seeks a Trainee Customer Excellence Representative to provide high-quality support to customers.
Responsibilities include:
- Managing queries
- Resolving issues
- Maintaining accurate records in CRM systems
Candidates with experience in customer service will be preferred. The role offers flexible working hours and a temporary contract with competitive hourly rates.
Locations
Flexible Hours: Trainee Customer Excellence Specialist in Derry, Londonderry employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Hours: Trainee Customer Excellence Specialist in Derry, Londonderry
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer support, make sure you can articulate your thoughts clearly and confidently. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Flexible Hours: Trainee Customer Excellence Specialist in Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience you have. We want to see how you've managed queries and resolved issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Trainee Customer Excellence Specialist role and how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since this role is all about providing high-quality support, make sure your written application reflects your communication skills. Keep it clear, concise, and friendly – just like how we interact with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JobStart Scheme
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common queries and issues customers face, and think about how you would handle them. This will show your potential employer that you're ready to jump in and provide high-quality support.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining accurate records in CRM systems, it’s a good idea to get familiar with popular CRM tools. If you have experience with any, be ready to discuss it. If not, do a bit of research to understand how they work and their importance in customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think of examples from your past experiences or create hypothetical situations. Practising your responses will help you articulate your problem-solving skills during the interview.
✨Show Enthusiasm for Flexible Working
The role offers flexible hours, so express your enthusiasm for this aspect. Talk about how flexibility can enhance your productivity and work-life balance. This shows that you’re not just looking for any job, but one that fits well with your lifestyle.
