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For Companies At a Glance
- Tasks: Identify potential clients and manage outreach activities to grow the business pipeline.
- Company: Join SMARTPAYNI, a dynamic company focused on client outreach and growth.
- Benefits: Earn competitive pay with flexible hours and gain valuable experience.
- Why this job: Kickstart your career in sales and communication while making a real impact.
- Qualifications: Good communication skills and a willingness to learn CRM systems.
- Other info: Full training provided with opportunities for career progression.
The Client Outreach Executive is responsible for identifying potential clients, managing outreach activities, and supporting the growth of the business pipeline. The role involves maintaining CRM accuracy, conducting targeted lead generation, and proactively communicating with potential customers through email, phone, or digital channels. Trainees will receive full training and work under supervision to progress into an executive role.
Responsibilities
- Manage and update client data in the CRM system (e.g. HubSpot).
- Conduct lead generation using digital tools, market research, and data sources.
- Build and manage a structured sales pipeline, prioritising leads and tracking progress.
- Execute outreach campaigns through cold calling, personalised emails, and automated sequences.
- Produce outreach activity reports using CRM dashboards, Excel, or Sheets.
- Maintain high standards of professionalism in client communication.
- Support the wider sales team with client insights, appointment scheduling, and follow-ups.
- Attend training sessions and contribute to process improvements.
Skills and Qualifications
- Good communication skills (verbal and written).
- Competent computer skills with ability to learn CRM systems.
- Experience in customer service, call centres, or retail.
- Knowledge of CRM or ticketing systems (HubSpot).
- Familiarity with complaint-handling processes.
- Experience using CRM platforms (HubSpot, Zoho, Salesforce).
- Previous experience in sales, outreach, customer service, or administration.
- Familiarity with email automation tools (Lemlist, Mailchimp).
- Understanding of digital lead generation.
Further Information
Job Start Opportunity - Working Hours Information:
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information: JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Vacancy ID: 1746489
Job Sector: Customer Service and Call Centre
Area: Derry or Londonderry
Location: Derry/Londonderry
Salary: 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour
No. vacancies: 1
Contract Type: Temporary
Weekly hours: 25
Published date: 19/11/2025
Closing date: 30/12/2025
Worktime: 9am-5pm, days to be confirmed with employer
Locations
Client Outreach Trainee in Derry, Londonderry employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Outreach Trainee in Derry, Londonderry
✨Tip Number 1
Get to know the company inside out! Research SmartPayNI and understand their values, services, and target market. This will help you tailor your conversations and show genuine interest during outreach.
✨Tip Number 2
Practice your communication skills! Whether it’s cold calling or sending personalised emails, being clear and confident is key. We recommend role-playing with a friend or using online resources to sharpen those skills.
✨Tip Number 3
Leverage your network! Reach out to friends or acquaintances who might have connections in the industry. A warm introduction can make all the difference when trying to engage potential clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Outreach Trainee in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects your verbal and written skills. Use clear language and a friendly tone to show us you can connect with potential clients.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in customer service or sales. We want to see how you can contribute to our team!
Highlight Your Tech Savvy: Mention any experience you have with CRM systems like HubSpot or email automation tools. We love tech-savvy candidates who can hit the ground running, so don’t be shy about your skills!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at JobStart Scheme
✨Know Your CRM Basics
Familiarise yourself with CRM systems like HubSpot before the interview. Understand how they work and be ready to discuss your experience or knowledge of managing client data, as this is crucial for the role.
✨Show Off Your Communication Skills
Since the job involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether through emails, calls, or face-to-face.
✨Research the Company and Industry
Dive into SmartPayNI's background and their approach to client outreach. Knowing their services and market position will help you tailor your responses and show genuine interest during the interview.
✨Prepare for Lead Generation Questions
Expect questions about lead generation strategies. Think of specific tools or methods you've used in the past, and be ready to discuss how you would approach building a sales pipeline for potential clients.
