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For Companies At a Glance
- Tasks: Support customers in maximising value from our innovative SaaS platform.
- Company: Join a fast-growing tech company transforming facility management and more.
- Benefits: Flexible hours, remote work, and competitive pay.
- Why this job: Make a real difference by helping clients succeed with cutting-edge technology.
- Qualifications: Strong digital skills and a passion for customer success.
- Other info: Great opportunity for career growth in a dynamic environment.
Customer Success & Account Support Assistant
Exact Comms Ltd is a fast-growing global technology company specialising in contactless proof of presence systems for facility management, healthcare, cleaning, and security sectors. Our SaaS platform combines IoT hardware and cloud-based reporting to eliminate human error, improve compliance, and save time for clients worldwide such as Amazon, ASOS, ARM.COM, Royal Theatres, Siemens, Dubai Airport and many more. We are seeking a Customer Success & Account Support Assistant to help customers gain maximum value from our system. The successful applicant will assist with account reviews, analyse usage data, identify opportunities for improvement and support customers through onboarding and training.
Responsibilities
- Support the Customer Success team in delivering excellent service to clients.
- Conduct account usage reviews and identify opportunities for better system adoption.
- Monitor client data, producing simple account health and performance reports.
- Provide first-line technical support for customer queries and elevate when required.
- Assist with onboarding, training sessions, and customer documentation.
- Develop customer help resources, including FAQs, how-to guides, and newsletters.
- Record all customer interactions, feedback, and actions in the CRM system.
- Collaborate with internal teams to improve workflows and client satisfaction.
Skills and Qualifications
- Ability to review and interpret account usage data.
- Competence using digital tools and SaaS platforms.
- Have the ability to carry out accurate record keeping.
- Ability to document account actions and track follow-ups clearly.
- Experience using CRM or data-reporting software.
- Knowledge of account management or customer success practices.
- Familiarity with SaaS environments or technical support operations.
- Understanding of workflow or process documentation.
Further Information
Working hours: up to 25 hours per week. Flexible/Reduced Hours may be available upon approval by a Work Coach. Additional Hours may be offered depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.
Application Information
JOBSTART is open to working age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Location: Remote with occasional office meetings in Newry. Salary: £7.55‑£12.21 per hour. Contract type: Temporary. Weekly hours: 25. Published date: 16 October 2025. Closing date: 26 November 2025. Worktime: 9am‑2pm, Monday‑Friday.
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Customer Success & Account Support Assistant employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Account Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Exact Comms Ltd or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or examples of how you've helped customers in the past. Whether it’s a success story or a cool project, having something tangible to share can make you stand out.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or family. Focus on common questions related to customer success and account management to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success & Account Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Success & Account Support Assistant role. We want to see how you can help our clients get the most out of our system!
Showcase Your Tech Savvy: Since we're all about SaaS and digital tools, don’t forget to mention any experience you have with CRM systems or data-reporting software. We love seeing candidates who are comfortable in a tech environment!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your record-keeping skills shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at JobStart Scheme
✨Know the Company Inside Out
Before your interview, make sure you research Exact Comms Ltd thoroughly. Understand their products, especially the SaaS platform and how it benefits clients like Amazon and Dubai Airport. This knowledge will help you demonstrate your enthusiasm and show that you're genuinely interested in contributing to their success.
✨Showcase Your Data Skills
Since the role involves analysing account usage data, be prepared to discuss your experience with data interpretation. Bring examples of how you've used digital tools or CRM systems in the past to improve customer satisfaction or streamline processes. This will highlight your competence and readiness for the role.
✨Prepare for Technical Questions
Expect some technical questions related to customer support and SaaS environments. Brush up on common issues customers might face and think about how you would resolve them. Being able to articulate your problem-solving approach will impress the interviewers and show that you can provide first-line support effectively.
✨Demonstrate Your Communication Skills
As a Customer Success & Account Support Assistant, clear communication is key. Practice explaining complex concepts in simple terms, as you may need to assist customers during onboarding and training. Highlight any experience you have in creating help resources like FAQs or guides, as this will showcase your ability to support clients effectively.