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- Tasks: Be the friendly face of Camlin Credit Union, helping members with their account needs.
- Company: Join a community-focused credit union that values integrity and member-first service.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Great communication skills and a willingness to learn are key!
- Other info: Perfect for students looking for part-time work with potential for extra hours.
The predicted salary is between 12 - 13 £ per hour.
The Customer Service Advisor is the first point of contact for members, providing a high quality, friendly, and accurate service. The role supports members with account enquiries, transactions, and general credit union services while promoting the values of community, integrity, and member-first service.
The role involves assisting members with transactions, providing excellent customer service, and ensuring accuracy and confidentiality. Basic computer skills and cash handling experience are desirable.
Responsibilities- Provide a welcome to all members in person, by phone.
- Handle day to day enquiries relating to accounts, balances, withdrawals, lodgements, and general credit union products.
- Support members in updating personal details, nominations, and direct debits.
- Process member transactions accurately, including lodgements, withdrawals, transfers, and loan repayments.
- Balance cash drawer daily and follow all cash-handling procedures.
- Ensure compliance with financial controls and security procedures.
- Follow all policies and procedures including AML, GDPR, and safeguarding of member information.
- Maintain accurate records and always uphold confidentiality.
- Excellent communication and interpersonal skills.
- Ability to handle confidential information responsibly.
- Good numeracy skills and confidence with cash handling.
- Ability to multi-task and prioritise accordingly.
- Willingness to learn, ability to work as part of a small, collaborative team.
- Experience in customer service, administration, banking, or similar environment.
- IT skills and willingness to learn credit union systems.
Job Start Opportunity - Working Hours Information:
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information: JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Customer Service Advisor in Crumlin employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Crumlin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Camlin Credit Union. Understand their values and services so you can show them you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or member enquiries. Role-playing with a friend can help you feel more confident when it comes to showcasing your skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to impress during your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Crumlin
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled enquiries and transactions before, so share specific examples that showcase your friendly and accurate service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences are easy to understand. This will help us see how you fit into our community-focused values.
Tailor Your Application: Make sure to customise your application for this role. Mention how your skills align with the responsibilities listed, like cash handling and maintaining confidentiality. This shows us you're genuinely interested in being part of our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at JobStart Scheme
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a financial context. Be ready to discuss how you would handle common scenarios, like a member asking about their account balance or needing assistance with a transaction.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you successfully resolved a customer issue or provided exceptional service.
✨Demonstrate Your Attention to Detail
Accuracy is key in this role, so be prepared to discuss how you ensure precision in your work. You might want to mention any experience you have with cash handling or maintaining confidentiality, as these are crucial for the position.
✨Emphasise Your Team Spirit
Camlin Credit Union values collaboration, so highlight your ability to work well in a team. Share examples of how you've contributed to a positive team environment or supported colleagues in achieving shared goals.
