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- Tasks: Assist with customer service, office duties, and marketing activities at a credit union.
- Company: Join the friendly team at Camlin Credit Union.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Gain valuable experience in customer service and marketing while making a difference.
- Qualifications: Strong communication skills and basic knowledge of social media.
- Other info: Perfect for students seeking part-time work with growth opportunities.
The predicted salary is between 12 - 13 £ per hour.
We’re looking for an individual to join our team as a customer service administrator. The Customer Service & Administration Assistant will support the smooth running of the credit union by assisting with day to day office duties, providing excellent customer service to members, and helping with marketing and communication activities.
Responsibilities
- Welcome members in person and by phone.
- Respond to general member enquiries and support members with general queries.
- Assist with general office tasks including filing, photocopying, scanning, and updating records.
- Help maintain accurate member information and ensure data is handled securely and confidentially.
- Support staff with preparing documents, reports, or correspondence as needed.
- Support the preparation of social media content, newsletters, posters, and promotional materials.
- Help coordinate and promote loan campaigns and member engagement activities.
- Assist with updating the website or noticeboards with relevant information.
- Gather member feedback or success stories to support promotional efforts.
Skills and Qualifications
- Ability to handle confidential information.
- Good numeracy skills and confidence with cash handling.
- Ability to post updates, respond to comments, and maintain a positive brand presence on platforms like Facebook or Instagram.
- Understanding of what makes engaging content (images, short text, promotions).
- Proficient in Microsoft Office.
- Willingness to learn, ability to work as part of a small, collaborative team.
- Experience in customer service or an office environment.
- Basic knowledge of social media tools (Facebook, Instagram).
- Experience writing or supporting newsletters or promotional content.
- Previous involvement with a credit union or community organisation.
Further Information
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information: JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office.
Customer Service Administration Assistant in Crumlin employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administration Assistant in Crumlin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Camlin Credit Union. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, like customer service and attention to detail, align with what they're looking for. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They want someone who fits in well with their collaborative environment, so don’t be afraid to show your friendly side and share why you’re excited about this role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position!
We think you need these skills to ace Customer Service Administration Assistant in Crumlin
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure to highlight your strong communication skills in your application. We want to see how you can connect with members and handle enquiries like a pro!
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Tailor Your Experience: Make sure to relate your previous experience to the responsibilities listed in the job description. Whether it’s customer service or office tasks, we want to see how your background fits with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JobStart Scheme
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle common scenarios, like dealing with a difficult member or responding to enquiries. This shows that you understand the role and can provide excellent service.
✨Show Off Your Microsoft Office Skills
Since proficiency in Microsoft Office is a plus, make sure to highlight any relevant experience you have. If you’ve created reports or managed data in Excel, be prepared to share specific examples. This will demonstrate your capability to handle office tasks efficiently.
✨Engage with Social Media
Familiarise yourself with the credit union's social media presence. Think about how you could contribute to their online engagement. Bring ideas for content or campaigns that could enhance their brand visibility, showing that you’re proactive and creative.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, member engagement activities, or how they measure success in customer service. This not only shows your interest but also helps you gauge if the role is right for you.
