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- Tasks: Join our team as a Front of House Teller, handling transactions and providing excellent customer service.
- Company: Dromara & Drumgooland Credit Union Ltd, a supportive and community-focused workplace.
- Benefits: Flexible working hours, training opportunities, and a chance to grow your career.
- Why this job: Make a difference in your community while gaining valuable financial experience.
- Qualifications: GCSE English and Maths (C or above) and good communication skills required.
- Other info: Up to 25 hours per week with potential for additional hours.
The predicted salary is between 12 - 16 £ per hour.
The front of house teller will be accountable to the management of the Credit Union for carrying out a range of administrative and operational activities that contribute to the effective running of the Credit Union. The positions may require flexibility with regards to working hours.
Responsibilities:
- Process standing orders from members and transactions relevant to the sub-offices.
- Dealing with foreign exchange counter transactions, both issuing and checking.
- Filing of correspondence, photocopying and typing as required.
- Computer inputting and printouts and general office work such as shredding, post distribution and directing telephone queries.
- Filing membership application forms, loan application and insurance forms.
- Dealing with members concerning lodgements and withdrawals as well as updating pass books.
- Balancing and lodging receipts, processing small loans within agreed limits set by the management team and board.
- Preparing lodgements and depositing lodgements with the bank.
- Balancing cash on a daily basis.
- Undertake such other reasonable and lawful duties as may be required from time to time by the manager.
Skills and Qualifications:
- GCSE English and Maths (C or above).
- Good oral and written communication skills.
- Competence in financial administrative work.
- Competence in using computerized systems including Microsoft Publisher, Excel and Word.
- Competence in handling member queries both by phone and in person.
- Accuracy and attention to detail.
- Awareness of confidentiality issues.
- Ability to work effectively as a team member and to work on own initiative.
- Good customer service, complaint handling and communication skills.
- Willingness to undertake training and development.
- Full driving licence and access to own transport.
- Knowledge of Credit Unions.
- Competence in the completion of complex documentation.
- Aware of financial regulation issues.
- Pathways certificate in Credit Union Operations.
- Aware of data protection legislation.
Further Information:
- Location: Offices in Dromara and Drumgooland.
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
- The job advert may end before the closing date if requested by the employer.
Application Information:
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Front of House Teller in Castlewellan employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Teller in Castlewellan
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the credit union world. A personal recommendation can go a long way in landing that Front of House Teller role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and financial operations. We suggest role-playing with a mate to boost your confidence and refine your answers.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable when you walk into that interview. It shows you’re serious about the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you on their radar and show your enthusiasm for the position. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Front of House Teller in Castlewellan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can contribute to the effective running of the Credit Union!
Show Off Your Communication Skills: Since good oral and written communication skills are key for this role, don’t shy away from showcasing these in your application. We love seeing clear and concise writing that reflects your ability to handle member queries.
Highlight Your Attention to Detail: Accuracy is crucial in financial administrative work. Be sure to mention any experiences where your attention to detail made a difference. We appreciate candidates who understand the importance of getting it right!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JobStart Scheme
✨Know Your Stuff
Make sure you understand the role of a Front of House Teller and the specific responsibilities listed in the job description. Familiarise yourself with common tasks like processing transactions, handling member queries, and balancing cash. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your skills in financial administration and your competence with software like Microsoft Excel and Word. Be ready to discuss any relevant experience you have, especially in customer service or dealing with financial transactions. Prepare examples that demonstrate your attention to detail and ability to handle complex documentation.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork, as well as how you would handle specific scenarios that might arise in a credit union setting. This will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask the interviewer about the Credit Union's operations, team dynamics, or training opportunities. This shows that you're engaged and eager to learn more about the role and the organisation. Plus, it gives you a chance to assess if this is the right fit for you!
