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- Tasks: Support clients through chat, email, and phone with HR and payroll queries.
- Company: Join Conexia Limited, a supportive and dynamic workplace.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Make a difference by helping people and improving their experience.
- Qualifications: Strong communication skills and comfort with digital tools required.
- Other info: Perfect for students seeking part-time work with growth potential.
The predicted salary is between 12 - 16 £ per hour.
We’re looking for HR Digital Chat Support Agents to join our team and provide exceptional support to clients and their employees through real-time chat, email, and phone. This role is perfect for someone who enjoys helping people, has great communication skills, and is comfortable using digital tools to deliver a smooth and professional service experience.
Responsibilities:
- Help manage live chat conversations by giving advice and answering HR, payroll, and recruitment questions.
- Pass chats to the right team when something needs to be escalated.
- Use chat templates and available resources to keep responses clear and consistent.
- Suggest ways to make the customer experience better.
- Keep knowledge base articles and workflows up to date.
- Make sure GDPR rules are followed.
- Support clients by phone and email, handling questions from them, their employees, and colleagues.
- Provide full admin support, including accurate and timely data entry across internal systems.
- Make sure work meets agreed service levels, KPIs, and quality standards.
- Look for opportunities to improve processes and make service delivery smoother.
- Take part in personal development and contribute to performance reviews and growth initiatives.
Skills:
- Comfortable using computers, with skills in Word and Outlook.
- Able to communicate clearly both in person and in writing.
- Experience handling admin tasks, such as updating electronic records and supporting day-to-day work processes.
- Good at figuring out what customers need and turning their requests into the right actions.
Working Hours Information:
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information:
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
HR Digital Chat Support Agent in Belfast employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Digital Chat Support Agent in Belfast
✨Tip Number 1
Get to know the company! Research Conexia Limited and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your chat skills! Since this role involves real-time chat support, try simulating chat conversations with friends or family. This will help you get comfortable with responding quickly and clearly, just like you would in the job.
✨Tip Number 3
Be proactive! If you have ideas on how to improve customer experience or streamline processes, don’t hesitate to share them during your interview. Employers love candidates who think outside the box and are eager to contribute.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows that you're tech-savvy and ready to embrace digital tools, which is key for this role.
We think you need these skills to ace HR Digital Chat Support Agent in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the HR Digital Chat Support Agent role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about helping people through chat, email, and phone, make sure your written application reflects your ability to communicate clearly and effectively. We love a good conversational tone!
Highlight Your Tech Savvy: Mention any experience you have with digital tools or software, especially if you've used chat platforms before. We’re looking for someone who’s comfortable navigating technology to provide top-notch support.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our awesome team.
How to prepare for a job interview at JobStart Scheme
✨Know Your Stuff
Before the interview, brush up on HR basics, payroll processes, and recruitment practices. Familiarise yourself with common questions that clients might ask, so you can demonstrate your knowledge and confidence during the chat.
✨Practice Your Communication Skills
Since this role involves a lot of chatting, practice clear and concise communication. You could even do mock interviews with friends or family to get comfortable articulating your thoughts and responding to questions in a professional manner.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during the interview to highlight your ability to understand customer needs and take appropriate actions.
✨Be Ready to Suggest Improvements
During the interview, don’t hesitate to share ideas on how to enhance customer experience or streamline processes. This shows that you’re proactive and genuinely interested in contributing to the team’s success at Conexia Limited.
