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- Tasks: Be the friendly face of our salon, managing appointments and ensuring a smooth client experience.
- Company: Join MacC Hair Belfast, a vibrant salon known for creativity and exceptional service.
- Benefits: Flexible hours, competitive pay, and a fun team environment.
- Why this job: Make clients feel welcome and be part of a dynamic, creative team.
- Qualifications: Strong organisational skills and previous experience in customer service preferred.
- Other info: Up to 25 hours per week with potential for additional hours.
The predicted salary is between 1300 - 1600 £ per month.
MacC Hair Belfast is a leading Belfast city‑centre salon known for its creative talent, exceptional service and vibrant team culture. We’re committed to providing every client with a premium experience from the moment they walk through our doors. We’re looking for a Front of House Receptionist to be the welcoming face of the salon and ensure smooth day‑to‑day operations, supporting the stylists and maintaining our high standards of customer care.
Responsibilities
- Greet all clients on arrival.
- Manage check‑ins, appointment confirmations and client queries in person, by phone and via digital channels.
- Deliver exceptional customer service and uphold MacC Hair’s brand values at all times.
- Schedule and manage appointments using salon booking software.
- Optimise stylist columns to ensure maximum efficiency and minimal downtime.
- Handle cancellations, re‑bookings and last‑minute changes with confidence and clarity.
- Manage payment transactions, refunds and daily till reconciliation.
- Maintain the front desk area, ensuring it is organised, clean and presentable.
- Support salon management with administrative tasks such as stock recording, daily checklists and client follow‑up.
- Assist with implementing salon promotions, retail displays and upsell opportunities.
- Act as the central communication point between clients, stylists and management.
- Proactively support stylists by preparing client notes, alerting them to arrivals and assisting with smooth client flow.
- Help maintain salon standards, including cleanliness, service readiness and professional presentation.
Skills and Qualifications
- Strong organisational and multitasking skills, with the ability to prioritise effectively.
- Confident using booking systems, technology and payment terminals.
- Ability to remain calm and efficient during busy periods.
- Previous experience in a salon, hospitality, retail or front‑of‑house environment is preferred.
Further Information
Working hours: up to 25 hours per week. Flexible or reduced hours may be available with approval. Additional hours may be offered depending on availability.
Front of House Receptionist in Belfast employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist in Belfast
✨Tip Number 1
First things first, make sure you know the salon inside out! Familiarise yourself with MacC Hair's services and vibe. When you walk in for your interview, show off your knowledge and passion for what they do – it’ll definitely impress them!
✨Tip Number 2
Practice your people skills! As a Front of House Receptionist, you'll be the face of the salon. Role-play common scenarios with friends or family, like greeting clients or handling appointment changes. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the salon's style and professionalism. A polished appearance shows that you understand the importance of presentation in the beauty industry, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Receptionist in Belfast
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the salon culture.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in salons or customer service that align with what we’re looking for at MacC Hair.
Showcase Your Skills: We love a good multitasker! In your application, emphasise your organisational skills and ability to handle busy environments. Share examples of how you've managed appointments or client interactions in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Front of House Receptionist position.
How to prepare for a job interview at JobStart Scheme
✨Know the Salon Inside Out
Before your interview, take some time to research MacC Hair Belfast. Familiarise yourself with their services, team culture, and any recent promotions. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front of House Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a client. This will demonstrate your ability to uphold the salon's brand values and provide a premium experience.
✨Practice Multitasking Scenarios
Given the fast-paced environment of a salon, practice handling multiple tasks at once. You might be asked how you would manage check-ins while answering a phone call. Think of real-life scenarios and how you would prioritise effectively under pressure.
✨Dress the Part
First impressions matter! Dress smartly and in line with the salon's vibe. A polished appearance reflects your understanding of the professional standards expected in a front-of-house role and shows that you take the opportunity seriously.
