At a Glance
- Tasks: Welcome visitors, provide information, and assist with ticketing and retail sales.
- Company: Join National Museums NI, a leading cultural institution in Northern Ireland.
- Benefits: Flexible hours, competitive pay, and a chance to work in a vibrant environment.
- Other info: Great opportunity for personal development and to engage with diverse audiences.
- Why this job: Be part of a team that creates memorable experiences for museum visitors.
- Qualifications: Passion for customer service and teamwork; experience in retail or visitor attractions is a plus.
National Museums NI is a leading cultural institution responsible for ensuring that its significant collection is developed, cared for, and accessible to the widest possible audience. We care for, develop, and provide access to the National Collection of 1.4 million objects which are multidisciplinary, diverse, and span all time periods, referencing Northern Ireland within and to the wider world.
The Front of House Assistant will assist in the provision of an efficient and effective information giving, ticketing, and retail sales service to the users of the museum in a range of areas including the visitor information centre, museum admission points, and shops. To provide all visitors a high-quality experience, creating a welcoming atmosphere and providing a high standard of customer care.
Responsibilities- To provide a front line welcome and information service to all museum visitors both in person and by phone, including providing accurate and up-to-date information on the museum’s facilities, exhibits, collections, and events programmes.
- To work on an individual basis or as part of a team as required.
- To actively promote National Museums NI venues and membership scheme.
- To maintain the general cleanliness and tidiness of the areas of work.
- To wear uniform in accordance with the National Museums NI uniform policy.
- To ensure the safety of visitors and of other employees by strict adherence to all relevant policies and procedures, including Emergency Evacuation procedures, the Health and Safety Policy, and the Safeguarding Children and Adults at Risk Policy.
- To provide front of house support to the museum’s programme of corporate and special events.
- To act as Deputy Fire Marshall on a rostered basis in line with Fire Evacuation procedures.
- Support the efficient day-to-day running of the shop including opening/closing procedures.
- To operate the EPOS system, adhering to the operating standards, and provide an efficient and effective sales service to visitors.
- Maintain high standards on the shop floor through effective visual merchandising, stock replenishment, and housekeeping, to enhance customer experience and maximise sales.
- To ensure a high level of product knowledge to best engage with visitors.
- To support the processing and operational delivery of e-commerce.
- To participate in all stock control and stock checks.
- To promote Gift Aid where applicable.
- Process museum admission and activity bookings in accordance with relevant GDPR requirements.
- To deal with customer comments and concerns in accordance with the museum’s policy.
- To lead the warm welcome for school groups and access groups.
- To act as a co-ordination point for Lost Property and to deal with any issues in accordance with the museum's policy.
- Promote team working and ensure effective communication within the team and across other areas of the business.
- To undertake regular training and personal development programmes to enhance the visitor experience.
- Ensure the delivery of National Museums NI’s Vision, Mission, and Values and role model our behaviours with colleagues and visitors.
- Help to embed a culture of continuous improvement and ensure best practice is shared.
- To carry out other duties as required by the Museum, consistent with the grade and responsibilities of the post.
- Able to demonstrate enthusiasm and a passion for delivering exceptional customer service to a wide and diverse range of people.
- Experience of working within a team, and as an individual within a team.
- Availability to work flexible hours within a rota system including weekends, evenings, and bank holidays.
- Experience of utilising a computerised visitor admissions or computerised retail till system.
- Experience of working within a museum, heritage site, or other visitor attraction.
- Have qualifications, skills, or experience of particular use to the Museum e.g. foreign language(s), sign language.
JobStart Opportunity - Working Hours Information: Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Location: Ulster Museum.
Application Information: JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office.
Front of House Assistant in Belfast employer: JobStart Scheme
National Museums NI is an exceptional employer that fosters a vibrant work culture centred around inclusivity and community engagement. As a Front of House Assistant, you will not only contribute to the visitor experience at the Ulster Museum but also benefit from ongoing training and development opportunities, ensuring your personal growth within a prestigious cultural institution. With flexible working hours and a commitment to employee well-being, National Museums NI offers a rewarding environment for those passionate about heritage and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JobStart Scheme. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JobStart Scheme before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Assistant in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JobStart Scheme:Your cover letter is your chance to shine! Tell us why you want to work at JobStart Scheme specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JobStart Scheme!
How to prepare for a job interview at JobStart Scheme
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
