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- Tasks: Provide exceptional customer service and assist members at the front desk.
- Company: Join NICSSA, a vibrant community promoting sports and well-being.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference by helping others and building relationships in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career development in a supportive team.
The predicted salary is between 12 - 13 £ per hour.
As Customer Services Executive you will greet members, prospective members and guests, providing exceptional customer service while handling all front desk related activities.
Responsibilities
- Answering phones in a friendly manner and assist callers with a variety of questions.
- Checking members into the system.
- Taking prospective members on tours and signing up new members.
- Facilitating updates to member’s accounts.
- Completing sporting/event bookings.
- Liaising with our sports clubs regarding pitch bookings.
- Taking payments and completing end of day cash sheet reports.
- Completing room set ups for conferences and events.
- Taking down room set ups from conferencing and events.
- Responding to member questions and concerns in a timely and professional manner and elevating to senior staff as needed.
- Assisting in maintaining the neatness and cleanliness of the building.
- Working with the team to facilitate high profile events.
- Providing a quality service to a diverse range of user groups in an atmosphere which promotes sports, leisure, conferencing and health & well-being.
- Building and maintaining relationships with members, sports clubs, reps & potential members and users of the facilities.
- Developing an extensive customer base from public, private and voluntary sector.
- Pro-actively promoting NICSSA and associated businesses and reacting to member/customer requests accordingly.
- Undertaking other duties commensurate with the status of the post as required by the Customer Services Manager.
Skills and Qualifications
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Well-developed communication and interpersonal skills with the ability to build rapport with people at all levels.
- Strong listening skills with the ability to empathise and problem solve.
- IT Skills - must be proficient in Microsoft Office.
- Strong problem-solving skills with the ability to show composure and sound judgement in dealing with problems.
Further Information
Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office.
Vacancy ID: 1753233
Job Sector: Customer Service and Call Centre, Secretarial and Administration
Location: Belfast
Salary: 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour
No. vacancies: 1
Contract Type: Temporary
Weekly hours: 25
Published date: 08/01/2026
Closing date: 18/02/2026
Worktime: Shift rota around opening times: Monday-Friday - 7am-11pm, Saturday & Sunday - 8am -11pm
Customer Services Executive in Belfast employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in Belfast
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on NICSSA. Understand their values and what they stand for. This will help you connect with the team and show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your exceptional customer service skills and how you can exceed member expectations.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've built rapport with customers or solved problems effectively. This will demonstrate your strong communication and interpersonal skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Executive in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your exceptional customer service skills. We want to see how you can interact positively with members and co-workers, so share any relevant experiences that demonstrate your ability to exceed expectations.
Be Personable and Professional: Your written application should reflect your well-developed communication and interpersonal skills. Use a friendly tone while maintaining professionalism, as this will show us that you can build rapport with people at all levels.
Problem-Solving is Key: Don’t forget to mention your strong problem-solving skills! We love candidates who can stay composed and use sound judgement when dealing with issues. Share examples of how you've tackled challenges in the past.
Apply Through Our Website: Finally, make sure to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JobStart Scheme
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate your exceptional customer service abilities during the interview.
✨Practice Your Communication Skills
Since this role requires strong communication and interpersonal skills, practice answering common interview questions out loud. Focus on being clear and concise while also showing your personality. Remember, building rapport is key!
✨Familiarise Yourself with NICSSA
Do some research on NICSSA and their services. Understanding their mission and values will not only help you answer questions more effectively but also show your genuine interest in the organisation. Plus, it’ll give you a chance to ask insightful questions!
✨Prepare for Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would handle them. Be ready to discuss specific situations where you demonstrated problem-solving skills and composure under pressure. This will highlight your ability to manage member concerns effectively.
