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- Tasks: Provide vital welfare support and manage administrative tasks for community initiatives.
- Company: Join the Ligoniel Improvement Association, making a difference in your community.
- Benefits: Flexible hours, competitive pay, and the chance to help those in need.
- Why this job: Be the first point of contact for residents and make a real impact during tough times.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Gain valuable experience in a supportive environment with opportunities for growth.
The predicted salary is between 10 - 12 £ per hour.
This role is a direct expansion of Ligoniel Improvement Association's capacity to deliver the Community Crisis Resilience action, responding to the urgent increase in demand caused by the cost-of-living crisis. The role is essential for providing front-line welfare support and managing the administrative demands of anti-poverty initiatives.
Responsibilities
- Serve as the initial point of contact for residents accessing welfare and support services, providing basic advice, triage, and empathetic listening.
- Provide critical hands-on administrative support for emergency financial schemes, including registration and distribution of vouchers (e.g., Bryson £200 energy support scheme).
- Assist management with administrative tasks for the North Belfast Poverty Working Group, focusing on logistics and bulk voucher distribution.
- Systematically manage resident queries and accurately refer complex cases (debt, benefits, housing) to specialist partners like the Belfast Advice Group.
- Support the planning and execution of poverty-focused community interventions, such as Universal Credit drop-in support sessions.
Skills and Qualifications
- Interpersonal Communication & Empathy: Ability to engage with residents facing acute stress and communicate sensitive information clearly.
- Crisis Triage & Needs Assessment: Capability to evaluate immediate crisis needs (e.g. fuel poverty) and categorize issues effectively.
- Systematic Record-Keeping: Strong attention to detail for precise documentation of time-sensitive, audited funding schemes.
- Confidentiality Awareness: Understanding of ethical protocols for handling sensitive financial and personal information.
- Previous experience in a public-facing role or an interest in the advice and welfare sector.
Further Information
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information
JobStart is open to working age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Advice & Welfare Outreach Assistant in Belfast employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice & Welfare Outreach Assistant in Belfast
✨Tip Number 1
Get to know the organisation! Research Ligoniel Improvement Association and their community initiatives. This will help you tailor your approach during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application process.
✨Tip Number 3
Practice your empathetic listening skills. Since this role involves supporting residents in crisis, being able to demonstrate your ability to listen and respond with compassion during interviews is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available there to help you stand out.
We think you need these skills to ace Advice & Welfare Outreach Assistant in Belfast
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your interpersonal communication skills and ability to empathise with residents. We want to see how you can connect with people facing tough situations, so share any relevant experiences that showcase this.
Be Detail-Oriented: Since the role involves systematic record-keeping, it’s crucial to demonstrate your attention to detail. We recommend mentioning any past experiences where you had to manage sensitive information or keep accurate records, as this will show us you’re up for the task.
Tailor Your Application: Make sure to tailor your application specifically for this role. Use keywords from the job description, like 'crisis triage' and 'welfare support', to show us you understand what we’re looking for. This will help your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get started!
How to prepare for a job interview at JobStart Scheme
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Advice & Welfare Outreach Assistant. Familiarise yourself with the key tasks like providing welfare support and managing administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
Since this role involves engaging with residents facing acute stress, it's crucial to highlight your interpersonal communication and empathy skills. Prepare examples from your past experiences where you've successfully supported someone in need or handled sensitive situations with care.
✨Be Ready for Crisis Scenarios
Expect questions about crisis triage and needs assessment during the interview. Think of scenarios where you've had to evaluate urgent needs and categorise issues effectively. This will showcase your ability to think on your feet and respond appropriately in high-pressure situations.
✨Demonstrate Attention to Detail
Given the importance of systematic record-keeping in this role, be prepared to discuss how you ensure accuracy in documentation. Share specific examples of how you've managed time-sensitive information in previous roles, as this will reassure the interviewers of your capability to handle their administrative demands.
