Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage stock, and process sales in a dynamic retail environment.
- Company: Join Haldane Fisher Group, a supportive and growing company.
- Benefits: Enjoy staff discounts, holiday entitlement, and career development opportunities.
- Why this job: Gain hands-on experience and develop valuable skills in customer service and product knowledge.
- Qualifications: Eager to learn, good communication skills, and basic IT proficiency.
- Other info: Flexible working hours with potential for permanent employment after training.
The predicted salary is between 500 - 1500 £ per month.
The Trainee Retail / Trade Counter Assistant will work in one of our branch locations, serving both retail and trade customers. This hands‑on role provides essential support in our customer‑facing operations, helping customers find the right products for their projects, processing sales transactions, and maintaining accurate stock levels. The trainee will learn about our product ranges, develop technical product knowledge, and gain experience in delivering excellent customer service in a fast‑paced trade environment.
Training and Development
The successful candidate will receive a comprehensive induction along with on‑the‑job training, supported by regular supervision and mentoring from experienced team members. They will be trained in company systems, procedures, and policies, as well as in a range of digital marketing tools and platforms. Throughout the programme, they will develop key occupational skills relevant to the role and have opportunities to gain workplace qualifications and valuable practical experience. Upon successful completion of the programme, there may also be potential for permanent employment.
Responsibilities
- Product Knowledge & Upselling: Learning about products across our ranges, understanding technical specifications, advising customers on product suitability, and identifying opportunities to recommend complementary products or upgrades.
- Stock Management & Accuracy: Receiving and checking deliveries, putting stock away correctly, conducting stock counts, maintaining accurate inventory records, identifying low stock levels, and ensuring the branch is well‑stocked and organised.
- Basic IT & Transaction Handling: Operating the EPOS (Electronic Point of Sale) system, processing sales transactions accurately, handling cash and card payments, generating invoices and delivery notes, and using internal systems to check stock.
Skills and Qualifications
- Willingness to learn and develop new skills.
- Good communication skills and ability to work in a team.
- Basic IT skills (ability to use computers, email, and learn new systems).
- Ability to follow instructions and work independently when required.
- Attention to detail and organisational skills.
- Previous office or administrative experience.
Further Information
The job advert may end before the closing date if requested by the employer. Benefits include Holiday entitlement as per company policy, staff discount on company products, workplace pension scheme, supportive and friendly working environment, and career development opportunities within a growing company.
JobStart Opportunity - Working Hours Information
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Trainee Retail / Trade Counter Assistant in Ballymena employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Retail / Trade Counter Assistant in Ballymena
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haldane Fisher Group. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've provided great service. Be ready to share these during your chat with them.
✨Tip Number 3
Dress the part! Even though it's a trainee position, showing up looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to learn.
✨Tip Number 4
Apply through our website! We want to make it easy for you to get started on your journey with us. Plus, it helps us keep track of your application and ensures you don’t miss out on any updates.
We think you need these skills to ace Trainee Retail / Trade Counter Assistant in Ballymena
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for learning and customer service shine through. We want to see that you're excited about the opportunity to work with us and help our customers find the right products.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Trainee Retail / Trade Counter Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the important stuff. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JobStart Scheme
✨Know Your Products
Before the interview, take some time to research Haldane Fisher Group's product ranges. Familiarise yourself with common items they sell and their technical specifications. This will not only impress your interviewers but also show your genuine interest in the role.
✨Practice Customer Scenarios
Since this role involves customer interaction, think about potential scenarios you might face. Practice how you would handle questions about products or upselling. This will help you demonstrate your customer service skills during the interview.
✨Show Your Willingness to Learn
Emphasise your eagerness to learn and develop new skills. Mention any previous experiences where you quickly adapted to new tasks or systems. This aligns perfectly with the training and development opportunities offered by the company.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or opportunities for advancement. This shows that you're serious about the position and interested in growing within the company.