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- Tasks: Support the front-of-house team and deliver exceptional service to guests.
- Company: Join the renowned Galgorm Hotel Manor, known for its hospitality excellence.
- Benefits: Flexible hours, competitive pay, and on-the-job mentoring from experienced staff.
- Why this job: Gain hands-on experience in hospitality while developing valuable customer service skills.
- Qualifications: Team player with recent experience in a similar role.
- Other info: Perfect for students seeking part-time work with growth opportunities.
The predicted salary is between 12 - 13 £ per hour.
The Reception & Guest Services Assistant will support the front-of-house and concierge team in delivering a welcoming, professional, and efficient service to all guests.
Responsibilities:
- Observe and assist senior concierge and reception staff with operational duties.
- Maintain high standards of professionalism, presentation, and customer service.
- Welcome and greet guests on arrival and departure.
- On-the-job mentoring from experienced reception and concierge staff.
- Opportunities to develop customer service, communication, problem-solving, and teamwork skills.
- Practical experience in hospitality operations and front-of-house procedures.
Skills and Qualifications:
- Ability to work as part of a team.
- Recent experience in a similar role.
Working Hours Information:
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
Application Information:
Jobstart is open to working age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office.
Reception & Guest Services Assistant in Ballymena employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Guest Services Assistant in Ballymena
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Galgorm Hotel Manor Ltd. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and teamwork experience, as these are key for the Reception & Guest Services Assistant role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and polished when you arrive for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Reception & Guest Services Assistant in Ballymena
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application to fit the Reception & Guest Services Assistant role. Highlight any relevant experience you have in customer service or hospitality, and mention specific skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the correct process and gives you a chance to explore more about us and the role before hitting send.
How to prepare for a job interview at JobStart Scheme
✨Know the Hotel Inside Out
Before your interview, do a bit of research on Galgorm Hotel Manor Ltd. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reception & Guest Services Assistant, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to handle the role effectively.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
