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- Tasks: Support digital, admin, and customer service functions at MCS Branding.
- Company: Join MCS Branding, a growing business partnered with Axomo.
- Benefits: Gain valuable experience in e-commerce and customer service with flexible hours.
- Why this job: Perfect for those wanting to learn digital skills and make an impact.
- Qualifications: Basic IT skills and a willingness to learn are essential.
- Other info: Flexible working hours and potential for extra shifts available.
The predicted salary is between 11 - 16 £ per hour.
This role supports the digital, administrative and customer service functions of MCS Branding as the business grows through its partnership with Axomo, a global digital merchandise platform. The successful candidate will assist with managing online orders, customer communications and website updates. Full training will be provided, making this role suitable for someone interested in digital administration, e-commerce and customer service. The role offers valuable experience in digital systems, customer service and small-business administration, supporting future employment opportunities.
Responsibilities
- Update website and online store with products, pricing and descriptions.
- Process customer orders and support invoice preparation.
- Respond to customer emails, calls and online enquiries professionally.
- Support social media content creation including images and short videos.
- Maintain accurate customer and order records.
- Provide general administrative support to the office team.
Skills and Qualifications
- Basic IT and digital skills.
- Good written and verbal communication.
- Willingness to learn and develop new skills.
- Familiarity with social media platforms.
Further Information
Standard Hours: up to 25 hours per week. Flexible hours may be available upon approval by a Working Coach. The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Digital & Customer Support Assistant in Ballymena employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital & Customer Support Assistant in Ballymena
✨Tip Number 1
Get to know the company! Research MCS Branding and Axomo to understand their values and what they do. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves customer interactions, brush up on how to respond to emails and calls professionally. We recommend role-playing with a friend to build your confidence.
✨Tip Number 3
Show off your digital skills! If you have experience with website updates or social media, be ready to discuss it. Bring examples of your work or ideas for how you could contribute to MCS Branding's online presence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Digital & Customer Support Assistant in Ballymena
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital & Customer Support Assistant role. Highlight any relevant experience in digital administration, e-commerce, or customer service to show us you're a great fit!
Show Off Your Communication Skills: Since good written and verbal communication is key for this role, make sure your application reflects that. Use clear language and a friendly tone to demonstrate how you can connect with customers effectively.
Highlight Your Willingness to Learn: We love candidates who are eager to develop new skills! Mention any past experiences where you've picked up new abilities or tackled challenges, especially in digital systems or customer service.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at JobStart Scheme
✨Know the Company
Before your interview, take some time to research MCS Branding and their partnership with Axomo. Understanding their mission, values, and the services they offer will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Skills
Be ready to discuss your basic IT and digital skills, as well as your experience with customer service. Prepare specific examples of how you've used these skills in past roles or situations, especially if they relate to e-commerce or social media.
✨Practice Communication
Since good written and verbal communication is key for this role, practice answering common interview questions out loud. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts clearly and professionally.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the training process, or how success is measured in the role. It shows you're engaged and eager to learn more about the position.
