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- Tasks: Provide excellent customer service and handle postal transactions at the counter.
- Company: Join Coleraine Coffee Ltd, a friendly and community-focused workplace.
- Benefits: Earn competitive pay with flexible hours and potential for extra shifts.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and basic math abilities are essential.
- Other info: Great opportunity for career growth in retail and customer service.
The predicted salary is between 10 - 12 £ per hour.
The Post Office Counter Clerk and Sales person is responsible for providing excellent customer service at the post office counter, handling postal transactions accurately, and promoting postal products and services. This role requires strong communication skills, attention to detail, and the ability to manage cash and customer inquiries efficiently.
Responsibilities
- Greet customers and provide friendly, efficient service.
- Process postal transactions including mailing letters and parcels, selling stamps, and handling registered or insured mail.
- Weigh, price, and label mail and packages accurately.
- Handle cash, card, and electronic payments and balance the cash drawer daily.
- Promote and sell postal products and services (e.g., packaging materials, postal insurance, money orders).
- Answer customers’ questions regarding postal rates, delivery times, and services.
- Handle customer complaints or issues politely and escalate when necessary.
- Perform basic administrative tasks such as record keeping.
Skills and Qualifications
- Strong customer service and communication skills.
- Basic math and cash-handling skills.
- Basic computer skills.
- Previous experience in customer service, retail, or postal service.
- Sales experience is an advantage.
- Ability to work flexible hours, including Saturdays.
Further Information
- Standard Hours: up to 25 hours per week.
- Flexible/Reduced Hours: May be available upon approval by a Work Coach.
- Additional Hours: The employer may offer extra hours depending on availability.
The job advert may end before the closing date if requested by the employer.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.
Vacancy ID: 1758924
Job Sector: Retailing, Wholesaling and Purchasing
Location: Coleraine, Portstewart, Ballymena and Holywood
Salary: 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour
No. vacancies: 4
Contract Type: Temporary
Weekly hours: 25
Published date: 10/02/2026
Closing date: 23/03/2026
Worktime: 8.45am - 5.30pm
Counter/Sales Assistant in Ballymena employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter/Sales Assistant in Ballymena
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coleraine Coffee Ltd. Understand their values and what they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle cash transactions. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent Coleraine Coffee Ltd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Counter/Sales Assistant in Ballymena
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and ability to handle inquiries.
Be Detail-Oriented: Since this role involves handling cash and processing postal transactions, it's crucial to demonstrate your attention to detail. Mention any experiences where accuracy was key, whether it was in a previous job or during your studies.
Tailor Your Application: Take a moment to tailor your application to the job description. We love when applicants show they understand what we're looking for, so use keywords from the job listing to make your application stand out.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you're serious about joining our team. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at JobStart Scheme
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in retail or similar environments. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Postal Services
Take some time to learn about the postal services and products offered by Coleraine Coffee Ltd. Knowing details about mailing options, rates, and services will impress your interviewers and demonstrate your genuine interest in the role.
✨Practice Your Cash Handling Skills
Since this role involves handling cash and transactions, practice basic math and cash-handling scenarios. You might be asked how you would handle a specific transaction, so being confident in these skills will help you stand out.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer service and sales. Prepare answers that highlight your communication skills and ability to handle complaints. Practising these responses will help you feel more at ease during the actual interview.
