Administration Assistant in Ballymena

The Administration Assistant will provide day-to-day administrative and sales support to customers, assisting with the setup of training, assessment, and exam activities while ensuring compliance with JCQ guidelines during invigilation. The role involves managing administration linked to application processes for EWs, ECs, and MCs, as well as supporting the SparkSafe Licence to Practise (LtP) system.

The postholder will promote products and services to existing customers, help identify new opportunities, and contribute to the organisation’s social media and communication plans. In addition, the Administration Assistant will administer accounts processes relating to ETT and SparkSafe LtP, support opportunity cycles for new and existing customers, and contribute to internal quality assurance and continual improvement initiatives. This position encompasses key functions across Licence to Practise, Courses, Sales, Accounts and Lead Contribution, Internal Quality Assurance, and General administration, ensuring effective support for both operational and strategic objectives.

• To provide administrative support to customers on a day-to-day basis, and be a point of contact for enquiries via phone, email and website, assisting with all relevant administration linked to the application processes for EWs, ECs and MCs.
• Be proactive in suggesting improvements to increase the efficiency and effectiveness of processes and systems related to the LtP.
• Assist when required in the administration and set up of courses, liaising with trainers, associates & clients regarding training delivery & assessment. Pre and post course checks ensuring outstanding service levels.
• Actively engage in customer opportunity cycles.
• Assist with production of training materials, documents and manuals to ensure consistency and quality to meet the specific needs of the customer and organisation.
• Carry out invigilation of exams in line with JCQ guidelines as set out in the ETT calendar.
• To keep up-to-date knowledge of all systems, including all the latest products and promotions to help sell, advise and inform customers.
• Assist in building relationships with employers and other external partners as well as exploring a wide variety of new opportunities external to the organisation, which will increase existing funds or bring in new funds.
• Keep accurate records on Sage accounting system, ensure invoices are raised / posted accurately and in a timely manner.
• Understand the importance of conforming to the requirements of the organisations QMS, continually identify risks and opportunities associated with your job role and report these to the Management team.
• Help develop and review policies and procedures to help manage the organisations risks, following the organisation’s process controls and its stated policies, to ensure that it meets where possible its objectives and targets.
• To represent the organisation as necessary to ensure its effective promotion as an outstanding organisation, actively promoting equality and good relations in all aspects of the business operations.

• Minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.
• Experience in an office environment with roles including email management, liaising with a range of contacts and stakeholders gaining good working knowledge of Microsoft Office, Excel, PowerPoint and Outlook.

Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.

ETT is a not-for-profit organisation dedicated to supporting individuals, businesses, employers and professionals working in the electrical contracting industry to improve their knowledge and competence. As part of this role, it will be important that you feel aligned with the values that we work by.

• We are always professional, and use our expertise and links with industry to help develop innovative and effective solutions.
• We are accountable for our actions, decisions and results and will always try to do the right thing, all the time.
• We are determined to be the best, at doing what matters the most.
• We are here to help.