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- Tasks: Assist customers with enquiries and ensure their satisfaction through various communication channels.
- Company: Local business dedicated to exceptional customer service.
- Benefits: Part-time hours, flexible scheduling, and training provided.
- Why this job: Join a supportive team and develop valuable customer service skills.
- Qualifications: Excellent communication skills and a knack for organisation.
- Other info: Opportunity for additional hours and growth within the company.
The predicted salary is between 650 - 1300 £ per month.
A local business in customer service seeks a candidate to handle customer enquiries and support tasks. You will provide first contact for clients, manage communications through various channels, and ensure their satisfaction.
The role requires excellent customer service skills and some organisational abilities. It is a part-time position with standard hours up to 25 a week, and flexibility for additional hours may be available. Training will be provided for using CRM systems.
Trainee Customer Support & CRM Assistant in Ballycastle employer: JobStart Scheme
Contact Detail:
JobStart Scheme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Support & CRM Assistant in Ballycastle
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they handle customer service can give you a leg up. We want to see that you’re genuinely interested in what we do!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being clear and friendly is key. We suggest role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. We love to see candidates who can juggle multiple responsibilities while keeping everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to keep track of your application and get you into the right role. Plus, it shows you’re tech-savvy, which is a bonus for this position!
We think you need these skills to ace Trainee Customer Support & CRM Assistant in Ballycastle
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've handled enquiries and supported customers in the past, so share those stories!
Be Organised and Clear: Since this role involves managing communications, it's super important to be organised. Keep your application clear and concise, showing us that you can communicate effectively. A well-structured application speaks volumes!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the specific role of Trainee Customer Support & CRM Assistant. Mention how your skills align with what we’re looking for, and why you’re excited about this opportunity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at JobStart Scheme
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences, even if they’re not directly related. Think about how you’ve handled difficult situations or resolved conflicts in the past, as this will show your problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since training will be provided for CRM systems, it’s a good idea to do a bit of research beforehand. Look into common CRM tools and their functionalities. This shows initiative and a willingness to learn, which can impress your interviewers.
✨Practice Your Communication Skills
As the role involves managing communications through various channels, practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend to build your confidence in handling enquiries.
✨Show Your Organisational Skills
Think of examples where you’ve successfully managed multiple tasks or prioritised effectively. Being able to demonstrate your organisational abilities will be key, especially in a part-time role where you may need to juggle different responsibilities.
