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For Companies At a Glance
- Tasks: Engage with customers through calls, providing info and upselling services.
- Company: Join Mortgage Magic, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, initial training, and a permanent position after probation.
- Why this job: Perfect for those who love communication and want to make an impact in sales.
- Qualifications: Strong English skills and a passion for customer service are key; sales experience is a plus.
- Other info: Work remotely with your own device; BYOD policy applies.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide information about our products and services to potential and existing customers
- Upsell and cross-sell our services to customers to generate sales leads
- Meet or exceed sales targets on a consistent basis
- Document customer interactions and record details of inquiries, complaints, or comments
- Identify and escalate priority issues to the appropriate person or department
- Follow up with users/learners to ensure their issues have been resolved to their satisfaction
- Perform other duties as assigned by management
Qualifications
- Excellent proficiency in English across all spectrum
- Strong communication and interpersonal skills
- Previous sales or customer service experience is preferred but not required
- Excellent phone etiquette and active listening skills
- Strong organizational, problem-solving, and analytical skills
- Ability to work well under pressure and handle challenging situations calmly and constructively
- Effective time management and multi-tasking abilities
- Self-motivated, proactive, and collaborative
- Experience with CRM software and phone systems is a plus
We follow a Bring-your-own-device (BYOD) policy, so candidates must have their own standard hardware setup:
- Windows 10 or macOS Big Sur
- Intel i5 or AMD A8 processor
- 8GB RAM
- 100GB+ free hard drive space
- High-quality headphones with microphone
What we offer:
- Competitive salary
- Initial training
- Permanent position after a successful probationary period
Remote Telemarketing Executive – Mortgage Magic employer: Jobspaddy
Contact Detail:
Jobspaddy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Telemarketing Executive – Mortgage Magic
✨Tip Number 1
Familiarise yourself with the mortgage industry and the specific products offered by Mortgage Magic. This knowledge will help you engage confidently with potential customers and answer their queries effectively.
✨Tip Number 2
Practice your phone etiquette and active listening skills. Role-playing with a friend or family member can help you refine your approach to handling calls, ensuring you sound professional and approachable.
✨Tip Number 3
Get comfortable with CRM software and phone systems. If you have access to similar tools, spend some time learning their features, as this will give you an edge in managing customer interactions efficiently.
✨Tip Number 4
Showcase your self-motivation and proactive attitude during any interviews or discussions. Share examples of how you've successfully managed tasks under pressure or resolved challenging situations in the past.
We think you need these skills to ace Remote Telemarketing Executive – Mortgage Magic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telemarketing or customer service. Use keywords from the job description, such as 'sales targets', 'customer interactions', and 'communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention any previous experience with sales or customer service, and how your skills align with the responsibilities outlined in the job description.
Showcase Your Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past, even if it's from a different field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a telemarketing role.
How to prepare for a job interview at Jobspaddy
✨Showcase Your Communication Skills
As a Telemarketing Executive, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common interview questions with a friend to refine your responses.
✨Familiarise Yourself with the Products
Before the interview, take some time to research the products and services offered by the company. Being knowledgeable about what you’ll be selling will not only impress the interviewer but also help you answer questions more effectively.
✨Prepare for Sales Scenarios
Expect to discuss sales techniques during your interview. Prepare examples of how you would upsell or cross-sell products. Think of scenarios where you successfully handled customer objections or turned a 'no' into a 'yes'.
✨Demonstrate Problem-Solving Skills
The role requires handling challenging situations calmly. Be ready to share examples from past experiences where you resolved issues effectively. This will show your potential employer that you can manage pressure and find solutions.
