Remote Customer Success Manager – Orbis

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Remote Customer Success Manager – Orbis, United Kingdom

Client:

Jobspaddy

Location:

United Kingdom

Job Category:

Other

–

EU work permit required:

Yes

Job Reference:

bad5c85487c3

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Responsibilities

• Create and sustain strong connections with key stakeholders in the customer.
• Serve as the main point of contact for allocated client accounts, swiftly responding to questions and issues from customers.
• Proactively identify and handle client difficulties, collaborating across departments to quickly find solutions.
• Encourage customer acceptance and usage of our goods and services, working together with the sales and product teams.
• Identify patterns, insights, and chances for improvement by analysing customer data.
• Create and carry out customer success programmes to guarantee client retention and expansion.

Requirements

• Knowledge of Automation, Process Improvement or GBS transformation.
• Excellent writing and verbal communication skills and 3+ years of experience in customer success, customer assistance, account management, or a similar role.
• Strong analytical and problem-solving abilities.
• Capability to work efficiently in a fast-paced, dynamic environment.
• Proven record of establishing and upholding strong client relationships.
• Knowledge of customer success software.
• Bachelor’s degree (e.g., business, marketing, engineering).

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