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- Tasks: Support IT queries, resolve technical issues, and improve support processes.
- Company: Join a dynamic team at an innovative Employee Owned Trust.
- Benefits: Enjoy flexible working, health cash plan, and annual tax-free bonuses.
- Other info: Full-time role with excellent growth opportunities and a fun team culture.
- Why this job: Kickstart your IT career in a supportive environment with hands-on experience.
- Qualifications: Basic IT knowledge and a passion for technology are essential.
The predicted salary is between 24500 - 26500 £ per year.
We’re looking to welcome a Junior IT Technician to our IT Team to support the continued growth of the business and increasing technical demand. This role is based at our Lockington office (near East Midlands Airport, M1 J24) and is ideal for someone at the start of their IT career who is keen to learn, get hands on experience, and grow their skills in a supportive environment.
About the role
You’ll join our IT team in a front of house support role, acting as the first point of contact for IT queries across the business. You’ll help users with day‑to‑day technical issues, support the delivery of IT projects, and play an active part in improving how IT support is delivered. There may be occasional travel to our other offices, so a full driving licence and access to a vehicle is required.
What you’ll be doing
- Being the first point of contact for IT support requests
- Setting up, configuring, deploying, and maintaining end user PCs, virtual desktops, peripherals and equipment
- Logging, triaging, and resolving IT issues where possible, or escalating to the wider IT team when needed
- Managing support cases through to resolution in a timely and professional manner
- Gathering information on recurring issues to help identify trends and improve support processes and documentation
About you
This role would suit someone who:
- Is driven, motivated, and enthusiastic about starting or developing a career in IT
- Takes ownership of tasks and enjoys seeing problems through to resolution
- Can work under their own guidance, using initiative while knowing when to ask for help
- Works well as part of a team, supporting colleagues and contributing positively
- Is confident, clearly spoken, and able to communicate with people at different technical levels
- Has a genuine interest in technology and a basic understanding of IT systems and support principles
Hours
This role will be full time 35 hours per week in our Lockington Hall office.
Salary £24,500 - £26,500 per annum. Salary offered will be based on experience. Bonuses are paid in addition to this.
Benefits
Our team members can develop their career in a supportive environment and access a wide range of benefits, including flexible working, compressed working week, pension contributions, a health cash plan and bike‑to‑work scheme. We are an Employee Owned Trust, providing additional benefits to our staff, and allowing us to pay a discretionary annual tax‑free bonus.
Junior IT Technician employer: Jobsoid Inc.
Contact Detail:
Jobsoid Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technician
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get hands-on experience! Volunteer for tech support at local charities or help friends with their IT issues. This not only builds your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to explain your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Junior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Technician role. Highlight any relevant coursework, apprenticeships, or hands-on experience you've had in IT support.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our IT team. Don’t forget to mention why you’re excited about working at StudySmarter!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who take ownership and can see problems through to resolution, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Jobsoid Inc.
✨Know Your Tech Basics
Brush up on your understanding of basic IT systems and support principles. Be ready to discuss any hands-on experience you've had, whether from an apprenticeship or a college course. This shows you're not just keen to learn but also have a foundation to build on.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of specific instances where you took ownership of a problem and saw it through to resolution. This will demonstrate your initiative and reliability.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be the first point of contact for IT queries, being able to communicate effectively with users at different technical levels is crucial. Role-play with a friend to get comfortable!
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or ongoing IT projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your career goals.