At a Glance
- Tasks: Manage B2B customer accounts and build strong relationships to drive business growth.
- Company: Join a growing Managed Services Provider in the heart of London.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Fast-paced environment with excellent career progression opportunities.
- Why this job: Make a real impact by supporting clients and driving revenue growth.
- Qualifications: Experience in B2B account management or technical customer service required.
The predicted salary is between 45000 - 45000 £ per year.
An exciting opportunity has arisen for an experienced B2B Customer Success Manager / Account Manager to join a growing Managed Services Provider delivering end-to-end technical services and support to businesses across the UK. This is a commercially focused customer management role combining account management, customer success and business growth. You will manage an existing portfolio of clients, build strong long-term relationships and identify opportunities to increase revenue through additional services, while also supporting the growth of new customer accounts.
Key Responsibilities
- Manage and develop a portfolio of B2B customer accounts
- Build strong, long-term relationships and deliver an exceptional level of service
- Identify opportunities to grow revenue within the existing client base
- Develop new customer relationships and support new business growth
- Achieve monthly, quarterly and annual revenue and margin targets
- Manage sales pipelines, forecasts and commercial opportunities effectively
- Hold regular calls and face-to-face meetings with customers
- Understand client requirements and recommend appropriate technical services and solutions
- Work closely with internal departments to resolve issues and deliver against customer requirements
- Support customer retention while maximising account growth and profitability
- Maintain an appropriate and profitable mix of business across your portfolio
About You
We are looking for a commercially minded, customer-focused professional who is confident managing B2B relationships and comfortable working in a fast-paced technology environment. You will ideally have:
- 15 years' experience within a B2B account management or customer management role, or
- 3-7 years' relevant technical customer service experience within a Managed IT Services (MSP) environment
Customer Success Manager in Greenhill employer: JobsinED
This well-regarded secondary school in Wandsworth is an excellent employer for aspiring educators, offering a supportive environment where you can gain substantial classroom experience while working alongside experienced teachers. With a focus on academic progress and high expectations, the school provides valuable opportunities for professional growth and development, making it an ideal setting for graduates considering teacher training or related fields. The commitment to long-term placements ensures that you will build meaningful relationships and skills that will enhance your future career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Greenhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JobsinED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JobsinED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Greenhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JobsinED:Your cover letter is your chance to shine! Tell us why you want to work at JobsinED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JobsinED!
How to prepare for a job interview at JobsinED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
