At a Glance
- Tasks: Be the friendly voice for customers, handling calls and emails with efficiency.
- Company: Join a supportive team in a busy professional services environment.
- Benefits: Flexible hours, competitive pay, and a chance to develop customer service skills.
- Other info: Perfect for students looking for part-time work with a friendly vibe.
- Why this job: Make a difference by providing excellent service and connecting with people every day.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 26100 - 31900 £ per year.
Were recruiting for a Part-Time Call Centre Advisor to join a friendly, customer-focused team within a busy professional services environment.
This is a varied role where youll be the first point of contact for customers, providing a friendly and efficient service by telephone, email and online.
Hours
20 hours per week, 4 days Working days
Monday, Tuesday, Wednesday & Friday Shifts
8:30am1:30pm or 12:30pm5:30pm, on a rota Salary
Dependent on age, minimum wage + 20p per hour
Key Responsibilities
- Answer incoming calls and deal with customer enquiries professionally and efficiently.
- Direct enquiries to the appropriate team member or department.
- Manage appointments, including bookings, confirmations, cancellations and rescheduling.
- Monitor appointment availability and support the team with effective diary management.
- Respond to telephone, email and online enquiries within agreed timescales.
- Provide customers with accurate information regarding services, products and promotions.
- Maintain accurate records and complete daily administrative tasks.
- Su...
Part time Call Centre Advisor in Poole employer: Jobshop UK
Join a well-established travel and logistics business in Poole, where you will be part of a friendly and supportive HR team that values high-quality work and autonomy. This role offers a unique opportunity for professional growth within a dynamic environment, alongside competitive benefits that enhance your work-life balance and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Call Centre Advisor in Poole
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Jobshop UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Jobshop UK and let us see your personality shine through!
We think you need these skills to ace Part time Call Centre Advisor in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Jobshop UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Jobshop UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Jobshop UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Jobshop UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Jobshop UK will surely appreciate.
