At a Glance
- Tasks: Be the friendly voice for customers, handling calls and enquiries with ease.
- Company: Join a supportive team in a busy professional services environment.
- Benefits: Enjoy 22.5 days leave, health perks, and employee discounts.
- Other info: Flexible shifts and opportunities for growth in a dynamic workplace.
- Why this job: Perfect part-time role for those who love helping others and want consistent hours.
- Qualifications: Great communication skills and a positive attitude are key; training provided!
The predicted salary is between 25020 - 30580 £ per year.
We are recruiting for a Part-Time Call Centre Advisor to join a friendly, customer-focused team within a busy professional services environment. This is a varied role where you'll be the first point of contact for customers, providing a friendly and efficient service by telephone, email and online.
Hours: 20 hours per week, 4 days
Working days: Monday, Tuesday, Wednesday & Friday
Shifts: 8:30am-1:30pm or 12:30pm-5:30pm, on a rota
Salary: Dependent on age, minimum wage + 20p per hour
Key Responsibilities:
- Answer incoming calls and deal with customer enquiries professionally and efficiently.
- Direct enquiries to the appropriate team member or department.
- Manage appointments, including bookings, confirmations, cancellations and rescheduling.
- Monitor appointment availability and support the team with effective diary management.
- Respond to telephone, email and online enquiries within agreed timescales.
- Provide customers with accurate information regarding services, products and promotions.
- Maintain accurate records and complete daily administrative tasks.
- Support the wider team and management with ad-hoc administration when required.
- Represent the business professionally and deliver an excellent customer experience at all times.
About You:
- A friendly, confident and professional telephone manner.
- Excellent communication and interpersonal skills.
- Previous experience in a busy administration or customer service environment.
- Strong organisational and administrative skills.
- Good IT skills and confidence using different computer systems.
- A positive, can-do attitude and the ability to work well within a team.
- A genuine passion for providing excellent customer service.
- Previous call centre or sector-specific experience is desirable but not essential, as full training will be provided.
Benefits:
- 22.5 days annual leave + birthday leave (pro rata)
- Pension
- Employee perks
- WeCare support
- Health Plan following successful completion of probation
- Headspace
- Annual glasses vouchers following successful completion of probation and health benefits
Please note: There may be an occasional requirement to work a Saturday or Sunday to cover sickness or annual leave, but not both. If you're looking for a part-time customer service role with consistent weekday hours, training and great benefits, we'd love to hear from you.
Part time Call Centre Advisor employer: Jobshop UK Limited
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