Are you methodical and organised with a passion for delivering great customer service?
Our client is on the lookout for a confident and enthusiastic Customer Account Manager to join their growing team. This is a fantastic opportunity for someone who thrives on building relationships, staying organised, and working collaboratively in a supportive and friendly environment.
Whether you’ve worked in retail account management, sales administration or a contact centre environment or any other customer centred role; if you bring a positive attitude and a proactive approach, we want to hear from you.
Key Areas of Responsibility:
- Be the focal point for all contact from customers for a designated account portfolio, including, when appropriate, cover of colleague holidays and absence
- Receive and action communications from customers and other departments. Where appropriate, proactively inform colleagues and/or customers of developments
- Ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt
- Work independently and seek guidance from Manager, Supervisor, and other departments when necessary
- Effectively manage all relevant customer stock levels and alert the External Account Manager, Customer Services Manager and Finance Controller to any potential non-recoverable stock write-off costs
- Record thoroughly all aspects of orders (and amendments) being placed and entered on company systems and within customers purchase orders
- Where appropriate, ensure that customer orders are entered and conform to company standards and pricing structures.
- Understand the operational model and constraints to ensure effective control and delivery of new products and design
- Ensure that all records are maintained effectively, and related periodic tasks are completed on time
- Provide cover for the answering of incoming phone calls promptly.
- Ensure paperwork submitted to other departments and customers is fit for purpose and supplied punctually
- Ensure work areas are kept clean and tidy and maintain a personal appearance that is both smart and professional
Key Requirements:
- Professional customer service skills, promoting company with professionalism and pride at all times
- Excellent communicator both written and verbal
- Well organised, paying close attention to detail, ability to prioritise, remaining calm under pressure
- Friendly, approachable, flexible and a team player
- Able to work independently seeking guidance where appropriate
- Proactive, positive, enthusiastic and can demonstrate a 'can do’ attitude
- Confident
- Smart appearance
Benefits:
- Enhanced maternity and paternity leave
- Discount for stores
- 4 times life insurance
- Company Pension
- Free Parking on-site
Hours: Monday to Thursday 8.30am - 5pm (30 mins lunch) Friday 8.30am to 2pm (30 mins lunch)
