At a Glance
- Tasks: Manage customer accounts and ensure top-notch service in a supportive team.
- Company: Join a friendly and growing company focused on customer satisfaction.
- Benefits: Enjoy enhanced leave, discounts, life insurance, pension, and free parking.
- Other info: Flexible hours with a smart, professional work culture.
- Why this job: Build relationships and thrive in a dynamic environment while making a difference.
- Qualifications: Strong communication skills and a proactive, organised approach.
The predicted salary is between 30000 - 40000 £ per year.
Are you methodical and organised with a passion for delivering great customer service? Our client is on the lookout for a confident and enthusiastic Customer Account Manager to join their growing team. This is a fantastic opportunity for someone who thrives on building relationships, staying organised, and working collaboratively in a supportive and friendly environment. Whether you’ve worked in retail account management, sales administration or a contact centre environment or any other customer centred role; if you bring a positive attitude and a proactive approach, we want to hear from you.
Key Areas of Responsibility:
- Be the focal point for all contact from customers for a designated account portfolio, including, when appropriate, cover of colleague holidays and absence.
- Receive and action communications from customers and other departments. Where appropriate, proactively inform colleagues and/or customers of developments.
- Ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt.
- Work independently and seek guidance from Manager, Supervisor, and other departments when necessary.
- Effectively manage all relevant customer stock levels and alert the External Account Manager, Customer Services Manager and Finance Controller to any potential non-recoverable stock write-off costs.
- Record thoroughly all aspects of orders (and amendments) being placed and entered on company systems and within customers purchase orders.
- Where appropriate, ensure that customer orders are entered and conform to company standards and pricing structures.
- Understand the operational model and constraints to ensure effective control and delivery of new products and design.
- Ensure that all records are maintained effectively, and related periodic tasks are completed on time.
- Provide cover for the answering of incoming phone calls promptly.
- Ensure paperwork submitted to other departments and customers is fit for purpose and supplied punctually.
- Ensure work areas are kept clean and tidy and maintain a personal appearance that is both smart and professional.
Key Requirements:
- Professional customer service skills, promoting company with professionalism and pride at all times.
- Excellent communicator both written and verbal.
- Well organised, paying close attention to detail, ability to prioritise, remaining calm under pressure.
- Friendly, approachable, flexible and a team player.
- Able to work independently seeking guidance where appropriate.
- Proactive, positive, enthusiastic and can demonstrate a 'can do’ attitude.
- Confident.
- Smart appearance.
Benefits:
- Enhanced maternity and paternity leave.
- Discount for stores.
- 4 times life insurance.
- Company Pension.
- Free Parking on-site.
Hours: Monday to Thursday 8.30am - 5pm (30 mins lunch) Friday 8.30am to 2pm (30 mins lunch)
Customer Account Manager in Blandford Forum employer: Jobshop UK Limited
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Blandford Forum
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobshop UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobshop UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Blandford Forum
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobshop UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Jobshop UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobshop UK Limited!
How to prepare for a job interview at Jobshop UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
