Customer Account Manager in Blandford Forum

Are you methodical and organised with a passion for delivering great customer service? Our client is on the lookout for a confident and enthusiastic Customer Account Manager to join their growing team. This is a fantastic opportunity for someone who thrives on building relationships, staying organised, and working collaboratively in a supportive and friendly environment. Whether you’ve worked in retail account management, sales administration or a contact centre environment or any other customer centred role; if you bring a positive attitude and a proactive approach, we want to hear from you.

Key Areas of Responsibility:

• Be the focal point for all contact from customers for a designated account portfolio, including, when appropriate, cover of colleague holidays and absence.
• Receive and action communications from customers and other departments. Where appropriate, proactively inform colleagues and/or customers of developments.
• Ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt.
• Work independently and seek guidance from Manager, Supervisor, and other departments when necessary.
• Effectively manage all relevant customer stock levels and alert the External Account Manager, Customer Services Manager and Finance Controller to any potential non-recoverable stock write-off costs.
• Record thoroughly all aspects of orders (and amendments) being placed and entered on company systems and within customers purchase orders.
• Where appropriate, ensure that customer orders are entered and conform to company standards and pricing structures.
• Understand the operational model and constraints to ensure effective control and delivery of new products and design.
• Ensure that all records are maintained effectively, and related periodic tasks are completed on time.
• Provide cover for the answering of incoming phone calls promptly.
• Ensure paperwork submitted to other departments and customers is fit for purpose and supplied punctually.
• Ensure work areas are kept clean and tidy and maintain a personal appearance that is both smart and professional.

Key Requirements:

• Professional customer service skills, promoting company with professionalism and pride at all times.
• Excellent communicator both written and verbal.
• Well organised, paying close attention to detail, ability to prioritise, remaining calm under pressure.
• Friendly, approachable, flexible and a team player.
• Able to work independently seeking guidance where appropriate.
• Proactive, positive, enthusiastic and can demonstrate a 'can do’ attitude.
• Confident.
• Smart appearance.

Benefits:

• Enhanced maternity and paternity leave.
• Discount for stores.
• 4 times life insurance.
• Company Pension.
• Free Parking on-site.

Hours: Monday to Thursday 8.30am - 5pm (30 mins lunch) Friday 8.30am to 2pm (30 mins lunch)