Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage rents and service charges, ensuring compliance and clear communication with residents.
- Company: Join Tandridge District Council, a supportive and inclusive workplace.
- Benefits: Flexible working, pension contributions, and access to health schemes.
- Why this job: Make a positive impact on residents' lives while developing your career.
- Qualifications: Experience in leaseholder management and excellent customer service skills.
- Other info: Enjoy a fun work culture with regular social events and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about making a positive impact on residents’ lives? Do you have excellent communication and problem-solving skills? We are looking for an experienced Leasehold and Service Charge Manager to take ownership of rent and service charge planning, ensuring charges are validated and reconciled accurately, compliant and with clear communication to our tenants and leaseholders.
The Role
You will be responsible for the development and delivery of the annual plan in relation to rents and service charge calendar. Working alongside housing management colleagues you will directly manage the Rents & Service Charge Analyst and ensure that high quality services are provided internally and externally. You will lead on Section 20 statutory consultation processes, ensuring compliance with relevant legislation and that leaseholders get value for money.
Who we’re looking for
- Significant and recent leaseholder and rent experience within a social housing environment at management level
- You will provide operational expertise and advice for the delivery of the Leaseholder and Rent service, delivering exemplary services in compliance with relevant regulation and legislation including reporting.
- Experience of managing complex cases in relation to leaseholder policies
- A commitment to delivering excellent customer service.
What we offer
When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on-site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.
Diversity statement
At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the Council’s culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we would love to hear from you. If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e‑mail Mel Davis.
Leaseholder and Service Charge Manager employer: Jobsgopublic
Contact Detail:
Jobsgopublic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leaseholder and Service Charge Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in delivering excellent customer service and compliance with regulations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your problem-solving skills and how you've managed complex leaseholder cases in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about working with us and our awesome team culture.
We think you need these skills to ace Leaseholder and Service Charge Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leaseholder and service charge management. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate how you've effectively communicated with tenants and leaseholders in the past. Share specific examples that show your problem-solving abilities and customer service commitment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Leaseholder and Service Charge Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you can find more info about our culture and values there, which can help you tailor your application even further!
How to prepare for a job interview at Jobsgopublic
✨Know Your Stuff
Make sure you brush up on your knowledge of leaseholder policies and service charge regulations. Familiarise yourself with the latest legislation and be ready to discuss how you've applied this in your previous roles.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated complex information to tenants or leaseholders. Think about times when you resolved issues through clear dialogue.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled complex cases in a social housing environment. Highlight your approach to problem-solving and how it led to positive outcomes for residents.
✨Emphasise Customer Service Commitment
This role requires a strong commitment to customer service. Prepare to discuss how you've gone above and beyond to ensure tenant satisfaction and how you measure success in delivering exemplary services.
