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For Companies At a Glance
- Tasks: Join the Onboarding & Admin team to enhance customer service during their claiming journey.
- Company: Be part of a prestigious, award-winning organisation focused on world-class customer service.
- Benefits: Enjoy a starting salary of £27,000, exceptional training, and great benefits.
- Why this job: This role offers a chance to make a real impact while working in a supportive team environment.
- Qualifications: Previous customer service experience, excellent communication skills, and a positive attitude are essential.
- Other info: Work 37 hours a week with flexible rota hours, including some Saturday mornings.
Our client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment.
The Role
The aim of the Onboarding & Admin team is to provide enhanced customer service throughout the customer's claiming journey, working closely with other areas of the business including Customer Relations and Underwriters. The team deal with:
- Telephone calls from their customers relating to their policy/scheme for both retail and commercial customers
- Admin mailboxes
- Admin work bucket
Experience and Skill Requirements
This role is a great opportunity for someone who is passionate about delivering the highest levels of customer service. You will need to have previous experience of this, have personal resilience due to the fast paced and sometimes complex nature of the queries you will deal with, including discussing personal or sensitive health issues. You will also have confidence, fantastic communication skills and are comfortable working independently but will also flourish as part of a team.
- Previous inbound telephone experience
- Excellent attention to detail, has the ability to manage time and prioritise correctly in order to meet appropriate deadlines and targets to a high standard
- A positive attitude, focused on improving service standards and customer outcomes
All candidates will need to be able to produce certificates to cover their qualifications held. Starting salary GBP27000 + great benefits. 37 hours per week (working on a rota - business opening hours are: 8.00 a.m. - 7.00 p.m. Monday to Friday and 9.00 a.m. - 12.00 p.m. on a Saturday morning).
If this sounds like the sort of opportunity you are looking for, why not apply today!
Customer Service Advisor - Onboarding and Admin employer: Jobseekers Recruitment Services
Contact Detail:
Jobseekers Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Onboarding and Admin
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding their approach will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully handled complex customer queries. This will demonstrate your resilience and ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the onboarding process and admin tasks. This not only reflects your interest in the role but also highlights your proactive approach to understanding the job requirements.
We think you need these skills to ace Customer Service Advisor - Onboarding and Admin
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with their focus on delivering world-class customer service.
Highlight Relevant Experience: Emphasise your previous customer service experience, especially in handling sensitive issues or complex queries. Use specific examples to demonstrate your resilience and ability to manage time effectively under pressure.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong verbal and written communication skills. Consider including a brief example of a successful interaction with a customer that showcases these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application will reflect your attention to detail, which is crucial for the role.
How to prepare for a job interview at Jobseekers Recruitment Services
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Resilience and Adaptability
Prepare to discuss how you've handled challenging situations in previous roles. Highlight your ability to stay calm under pressure and adapt to fast-paced environments, especially when dealing with sensitive issues.
✨Highlight Communication Skills
Since the role involves significant interaction with customers, be ready to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and consider role-playing common customer scenarios to demonstrate your approach.
✨Emphasise Attention to Detail
Given the importance of accuracy in admin tasks, be prepared to discuss how you ensure attention to detail in your work. You might want to share methods you use to double-check your work or manage your time effectively to meet deadlines.
