At a Glance
- Tasks: Welcome guests with a smile, assist with digital orders, and solve problems on the fly.
- Company: Join a vibrant team focused on exceptional customer service.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the friendly face that makes a difference in guests' experiences every day.
- Qualifications: Strong communication skills and a knack for tech.
The predicted salary is between 20000 - 25000 £ per year.
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
What will you spend your time doing?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
What we'd love from you:
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
We think you need these skills to ace Team Member in Loanhead
Customer Service
Communication Skills
Problem-Solving Skills
Technical Proficiency
Adaptability
Time Management
Teamwork
