At a Glance
- Tasks: Manage Enterprise clients, driving retention and expansion through strategic consulting and proactive engagement.
- Company: Dynamic SaaS company with a global presence and a focus on customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to your professional journey.
- Why this job: Be a trusted advisor to top brands and make a real impact on their success.
- Qualifications: 4-5 years in Customer Success or Account Management within a SaaS environment.
The predicted salary is between 49500 - 60500 £ per year.
As a Senior Customer Success Manager, you will manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value. Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering.
What you'll work on:
- Team Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv.
- Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
- Manage complex Enterprise client needs, but no development skills are necessary.
- Build and maintain strong, trust-based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long-term growth initiatives.
- Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals.
- Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement.
What you'll bring:
- Experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience.
Role details:
- Contract: Full-time
- Work model: Hybrid
- Location: London
This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption.
Report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients.
Senior Customer Success Manager employer: JOBS247 INC LTD
As a Property Turnover Cleaner, you will join a supportive team that values your independence and expertise in delivering high-quality cleaning services. Our flexible part-time roles allow you to manage your schedule while working locally, ensuring a great work-life balance. We prioritise employee growth and offer opportunities to enhance your skills in a friendly and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JOBS247 INC LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JOBS247 INC LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JOBS247 INC LTD:Your cover letter is your chance to shine! Tell us why you want to work at JOBS247 INC LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JOBS247 INC LTD!
How to prepare for a job interview at JOBS247 INC LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
