As a Senior Customer Success Manager, you will manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, Mc.
What you'll work on
- Team Composition: You will join a global Customer Success organization of 12 CSMs, including a dedicated Enterprise pod of 4 CSMs (becoming 5 with this hire) spread across the UK, India, and Tel Aviv
- Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns
- Manage complex Enterprise client needs, but no development skills are necessary
- Build and maintain strong, trust-based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long-term growth initiatives
- Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals
- Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement
What you'll bring
- In Customer Success or Account Management within a SaaS company, with 4-5 years of relevant
- S - we’re committed to nurturing our team and their professional journeys
- S across all digital properties!
Role details
- Contract: Full-time
- Work model: Hybrid
- Location: London
- This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption
What you'll work on
- Report to Scarlett Tuplin, Head of Customer Success & UK Head of Key Account Management, and work closely with Sales, Product, and Technical teams to support our largest international clients
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Senior Customer Success Manager employer: JOBS247 INC LTD
As a Property Turnover Cleaner, you will join a supportive team that values your independence and expertise in delivering high-quality cleaning services. Our flexible part-time roles allow you to manage your schedule while working locally, ensuring a great work-life balance. We prioritise employee growth and offer opportunities to enhance your skills in a friendly and collaborative environment.
