SCUK Financial Support Agent focuses on supporting customers across regulated and unregulated vehicle finance, leasing, and contract hire agreements experiencing financial difficulty.
What the role involves
- Supporting customers across regulated and unregulated vehicle finance, leasing, and contract hire agreements experiencing financial difficulty.
- Managing inbound and outbound customer interactions relating to arrears, financial difficulty, and vulnerable customer support.
- Delivering fair and appropriate customer outcomes in accordance with Consumer Duty principles.
- Provide customers with appropriate financial guidance and signposting to external support organisations where appropriate.
- Maintaining accurate, factual, and compliant customer records across internal systems.
- Supporting litigation, recovery, and police compound administration processes where required.
Confirmed role details
- SCUK Financial Support Agent, month Fixed Term Contract.
- Competitive salary dependent on experience.
- Days holiday per annum, plus bank holidays.
- Annual bonus based on personal and company performance.
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SCUK Financial Support Agent in Redhill employer: JOBS247 INC LTD
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