Customer Service Advisor Out of Hours focuses on handling inbound calls as part of the out-of-hours service, including emergency contacts related to adult and children’s social care.
What the role involves
- Handling inbound calls as part of the out-of-hours service, including emergency contacts related to Adult and Children’s Social Care.
- Record, assess, and accurately process sensitive information from the public and professionals such as police and healthcare services.
- Provide appropriate advice, signposting, and escalation in line with procedures.
- Respond to enquiries related to a range of council services, including housing repairs, libraries, and other local services.
- Maintaining accurate and detailed records of all interactions using internal systems.
Skills and requirements
- Essential Experience Required.
- Previous experience in a customer service, call centre, or contact centre environment.
- Experience handling sensitive or complex enquiries, ideally within social care, housing, or public services.
- Good standard of education (GCSEs or equivalent), including English and Maths.
Confirmed role details
- 25 hours per week.
- 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom.
- Interviews will be held at Lancaster House, Orchard Street, LN1 1XX.
- We operate on a bi-weekly schedule.
Candidate fit
- clear communication, patience, accurate records, and reliable follow-through
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Customer Service Advisor Out of Hours in Lincoln employer: JOBS247 INC LTD
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