Diagnostic Support Administrator

This Diagnostic Support Administrator position focuses on carrying out basic finance checks to provide Fera’s central finance team with data for account set-up.

Join us as a Diagnostic Support Administrator and make an invaluable contribution to our Food Safety & Biosecurity!

What you'll be doing

• Plan) under which all employees are awarded points towards shares in the Employee
• Provide basic scientific advice on pest and disease testing services
• Liaise with customers to resolve any issues with booking in their samples e.g., missing information
• Prepare invoices and accounts for commercial customers
• Liaise with customers and other colleagues by email and telephone about sample details, results and other general enquires
• Carry out general administrative duties

Working details

• Work model: On-site
• Hours: Flexible working hours, on-site gym, restaurant, free parking and a discounted on-site nursery
• Excellent team working skills in conjunction with the ability to work on your own initiative with minimum supervision

What matters for this role

• A good working knowledge of Microsoft Office software packages such as Word, Excel and Outlook
• Of working effectively with fluctuating workloads, meeting deadlines, whilst continuing to meet a high standard of work
• With the ability to deal with internal and external customers by telephone, email and occasionally face-to-face
• Have the ability to communicate effectively with people at all levels
• Able to follow standard operating procedures, whilst displaying proven problem solving and troubleshooting
• , as well as an eye for detail and accuracy
• When deviations occur

Benefits

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Pension