Client Service Product Support Specialist focuses on serve as a technical escalation from csr inquiries across multiple asset classes and system functionality in the legacy enfusion architecture, providing in-depth analysis and solut.
What the role involves
- Serve as a technical escalation from CSR inquiries across multiple asset classes and system functionality in the legacy Enfusion architecture, providing in-depth analysis and solut.
- Collaborate with Level 1 personnel in the EMEA Asset Manager pod to identify.
- Resolve discrepancies in trading data, P&L reports, and positions by performing advanced reconciliations and validations.
- Investigate recurring issues to identify root causes, documenting findings and collaborating with SME teams to implement long-term fixes.
- Delivering training programs for Level 1 support staff, Account Managers and SDMs focusing on advanced troubleshooting techniques and escalation procedures to enhance overall team per.
- Facilitate communication between the SME’s, trading, operations, product management, and engineering teams to ensure cohesive resolution of escalated issues and accurate implementa.
Skills and requirements
- 3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
- Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
- Outstanding analytical and problem-solving skills.
- Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.
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Client Service Product Support Specialist employer: JOBS247 INC LTD
As a Property Turnover Cleaner, you will join a supportive team that values your independence and expertise in delivering high-quality cleaning services. Our flexible part-time roles allow you to manage your schedule while working locally, ensuring a great work-life balance. We prioritise employee growth and offer opportunities to enhance your skills in a friendly and collaborative environment.
