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- Tasks: Answer phones, book appointments, and provide a warm welcome to clients.
- Company: CVS Group plc is a leading veterinary services provider in the UK.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and health benefits.
- Why this job: Join a supportive team and make a difference in animal care.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a plus.
- Other info: Long Service Award for extra annual leave after 5 years.
The predicted salary is between 24000 - 36000 £ per year.
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice.
Previous Receptionist experience is essential, veterinary experience is a plus!
Resilient with the ability to cope with potentially distressing and emotional situations.
An excellent communicator with strong empathy.
Excellent customer service skills and experience in dealing with members of the public.
A positive attitude and excellent teamwork skills.
Proficiency in Microsoft Office and other database management and operating systems.
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Long Service Award - employees receive an extra day's annual leave for each year's service (up to a maximum of 5 days for 5 completed years)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more!
Veterinary Receptionist - Animal Health Centre employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Animal Health Centre
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, demonstrating your ability to handle emotional situations with empathy will be a big plus.
✨Tip Number 3
Research CVS Group plc and their values. Understanding their mission and how they operate can help you tailor your conversations and show that you're aligned with their goals during interviews.
✨Tip Number 4
Network with current or former veterinary receptionists if possible. They can provide insights into the role and share tips on what the hiring managers are looking for, giving you an edge in your application.
We think you need these skills to ace Veterinary Receptionist - Animal Health Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles. Emphasise your customer service skills and any veterinary experience you may have, as this will be crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy. Mention specific examples of how you've handled emotional situations in the past, as this is important for a veterinary environment.
Highlight Technical Skills: Since proficiency in Microsoft Office and database management is required, ensure you mention your experience with these tools. If you have any certifications or training in these areas, include them as well.
Showcase Teamwork and Positivity: In your application, illustrate your ability to work well in a team and maintain a positive attitude. Share examples of how you've contributed to a supportive work environment in previous roles.
How to prepare for a job interview at jobs24.co.uk
✨Showcase Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations with empathy and professionalism.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Be prepared to discuss how you effectively communicate with clients, both in person and over the phone. Consider sharing a specific instance where your communication skills made a positive impact.
✨Prepare for Emotional Situations
Working in a veterinary environment can be emotionally challenging. Think about how you would handle distressing situations and be ready to discuss your resilience and coping strategies during the interview.
✨Familiarise Yourself with Veterinary Terminology
While veterinary experience is a plus, having a basic understanding of common veterinary terms can set you apart. Brush up on relevant terminology and be ready to demonstrate your willingness to learn more about the field.
