Reception Manager Job Description
Responsibilities:
- Take ownership for covering all reception shifts with a rota system.
- Ensure each new reception staff member goes through an induction and training programme.
- Monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager.
- Manage the Reception team ensuring all treatments and fitness bookings are taken efficiently and accurately, and that all other administrative reception procedures are followed correctly.
- Generate sales leads through outreach activities and corporate events.
- Take prospective new members on show-rounds within Spa and Hotel Facilities.
- Contribute to the membership budget.
- Ensure Lygon membership benefits align with current trends and competitive set.
- Arrange and develop all Spa Events and provide appropriate costings within the department budgets.
- Complete monthly retention calls.
- Complete a weekly forecast spreadsheet.
- Ensure membership packs are completed in a timely manner.
Requirements:
- Must have previous Spa Supervisory or Management experience.
- Treatment background, including NVQ level 3 or equivalent qualification desirable.
- Excellent communication skills and customer service required.
- Keen eye for detail, strong organisational skills, and confidence in communicating with the team.
Compensation:
£29,000 annual salary with service charge paid monthly (non-contractual) – circa £2,500 per year.
Benefits:
- Free team meals included on duty.
- Awards of Excellence recognition.
- Length of service gifts.
- Cashback healthcare cover after probation.
- Continued career development with recognised training providers.
- Team Rate at our Iconic Luxury Hotels.
- Generous friends and family rate at Iconic Luxury Hotels.
- 25% discount on all Food and Beverage.
- Discount on Spa treatment and products.
- Refer a friend incentive.
- Cycle to work scheme.
- Employee assistance programme.
- Team social events, seasonal gifts and much more…
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Contact Detail:
jobs24.co.uk Recruiting Team