At a Glance
- Tasks: Be the go-to person for IT incidents and service requests, providing support and mentoring.
- Company: Join HM Treasury's FACT team in a dynamic government environment.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful public service.
- Other info: Opportunity for continuous learning and improvement in a supportive team.
- Why this job: Make a real difference in IT support while enhancing your career in a fast-paced setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 35000 £ per year.
HM Treasury is seeking a Service Desk Analyst to join the FACT team within the Public Spending Group in Darlington (Feethams House). You will be the main point of contact for IT incidents and service requests, providing initial support and mentoring to colleagues while ensuring tickets are logged, categorised and resolved to agreed SLAs.
You will support the transition to the in-house team and contribute to knowledge management and continuous service improvements in a fast-paced government environment.
We think you need these skills to ace Service Desk Analyst: IT Incident & Customer Support Lead
IT Incident Management
Customer Support
Ticket Logging and Categorisation
Service Level Agreement (SLA) Adherence
Mentoring Skills
Knowledge Management
Continuous Service Improvement
