At a Glance
- Tasks: Engage customers, manage donations, and support online sales in a vibrant retail environment.
- Company: Join the British Heart Foundation, a charity dedicated to funding lifesaving research and reducing waste.
- Benefits: Enjoy 38 days annual leave, early wage access, staff discounts, and holistic support.
- Other info: Must be 18+, flexible with hours, and ready for a physically active role.
- Why this job: Be part of a fun team, make a difference, and develop your career in a supportive culture.
- Qualifications: No prior retail experience needed; just bring your passion, energy, and customer service skills.
Look no further - join us as a Sales Assistant in Stafford. This is a part-time role working 21 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.
What does this role involve? As a Sales Assistant, you'll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we're looking for someone who will deliver a first-class customer service experience. It's a fun, fast-paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail. In addition to working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity's mission.
- Organise and merchandise donated stock creatively to maximise sales potential.
- Collaborate with our E-Commerce team to maximise online sales.
As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience. You'll need to be 18+ years old to apply for this role.
Please note, this role can be physically demanding and will involve lifting large pieces of furniture. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF. Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service:
- You'll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
- Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment.
- Attention to detail in everything you do.
- Positive, creative, confident, customer service focused, and passionate about sustainability.
- You'll be comfortable with tech, able to use a Till, PC, Smartphone, and e-mail with ease.
At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to sell leave).
- Holistic support leave of up to 10 additional days off each year.
- Enhanced family policies (maternity, paternity, and adoption leave).
- Wagestream - early access to your wages.
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Stafford
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to sustainability and community engagement will help you connect with customers and promote the charity effectively during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles or situations. This will demonstrate your ability to engage with customers and handle various scenarios in a fast-paced environment.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours, especially weekends and bank holidays. Highlighting your willingness to adapt to the store's needs will show that you're a team player and committed to the role.
✨Tip Number 4
Prepare to talk about your experience with technology, such as using tills and smartphones. Being comfortable with tech is essential for this role, so demonstrating your proficiency will give you an edge over other candidates.
We think you need these skills to ace Sales Assistant in Stafford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the Sales Assistant role entails. Highlight your customer service skills and ability to work in a fast-paced environment in your application.
Tailor Your CV:Make sure your CV reflects relevant experience, even if it's not directly in retail. Emphasise any roles where you've provided excellent customer service or worked as part of a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and sustainability. Mention why you want to work for the British Heart Foundation and how you can contribute to their mission.
Showcase Your Flexibility:Since the role requires weekend and bank holiday work, make sure to mention your availability in your application. Highlight your willingness to adapt to the store's needs.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond for customers in the past, even if it's not from a retail background.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, highlight your ability to collaborate and support others. Discuss any experiences where you successfully worked as part of a team, especially in fast-paced environments.
✨Be Ready for Practical Questions
Prepare for questions that may involve handling difficult customer situations or managing stock creatively. Think about how you would approach these scenarios and be ready to share your thought process.
✨Emphasise Your Flexibility
Given the need for weekend and bank holiday work, make it clear that you're flexible with your availability. Mention any previous experiences where you adapted to changing schedules or demands.
