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- Tasks: Help customers with transactions and provide excellent service while promoting Dobbies Club membership.
- Company: Dobbies is a leading garden centre retailer in the UK, passionate about gardens and community.
- Benefits: Enjoy generous leave, discounts, financial support, and access to development programmes.
- Why this job: Join a fun, fast-paced team that celebrates success and values personal growth.
- Qualifications: Passion for customer service, teamwork, and a can-do attitude are essential.
- Other info: Gain diverse skills across various store areas, from stock handling to restaurant services.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities:
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge.
- Working with your team to maintain the cleanliness and upkeep of your store.
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience.
Qualifications:
- You have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer-facing role.
- You work well within a team, build relationships and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times - we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
Benefits:
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Wagestream - support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future and financial advice.
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Retail Customer Advisor employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with customers in a retail setting before applying. This hands-on experience will give you valuable insights and examples to discuss during interviews.
✨Tip Number 3
Emphasise your teamwork abilities. Dobbies values collaboration, so think of specific instances where you've successfully worked as part of a team. Be ready to share these experiences to highlight your fit for our culture.
✨Tip Number 4
Demonstrate your passion for gardening and customer service. Whether it's through personal anecdotes or community involvement, showing that you genuinely care about the garden lifestyle can set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Retail Customer Advisor role. Use specific examples to demonstrate how you've successfully interacted with customers in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great customer experiences. Mention your enthusiasm for working in a team and how you embody the values of Dobbies, such as being committed to customer satisfaction and celebrating success.
Showcase Relevant Skills: In your application, emphasise your ability to thrive in a fast-paced environment and your eagerness to learn new skills. Provide examples of how you've handled busy situations or learned quickly in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss how you collaborate with others. Highlight any previous experiences where you contributed to a team's success or helped resolve conflicts.
✨Familiarise Yourself with Dobbies' Values
Research Dobbies' values and culture before the interview. Be ready to explain how your personal values align with theirs, especially their commitment to teamwork and customer satisfaction.
✨Prepare for Fast-Paced Scenarios
Given that the environment is busy and fast-paced, think of examples where you've thrived under pressure. Discuss how you manage multiple tasks efficiently while maintaining a positive attitude.