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- Tasks: Be the friendly face of our school, welcoming visitors and managing enquiries.
- Company: Join Henley Bank High School, a top-performing secondary school in Brockworth.
- Benefits: Enjoy perks like gym discounts, a generous pension scheme, and free eye tests.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: 5 GCSEs at Grade 5/C or equivalent, plus strong communication and organisational skills.
- Other info: Be part of a team dedicated to preparing students for the future.
The predicted salary is between 20000 - 30000 £ per year.
Responsibilities:
- Provide the school with a first point of contact for all visitors/callers, responding to enquiries where possible or referring to appropriate member of staff as required.
- Manage parent/carer enquiries and visitors to the school.
- Follow school security and safeguarding procedures regarding access and entry to the premises for all visitors, issuing the relevant lanyards for access.
- Manage and action messages received from parents.
- Interact with all students presenting themselves to reception in a calm and professional manner.
- Issue appointment cards for students.
- Handle difficult situations and issues with sensitivity and calmness, ensuring you are always aware of the safeguarding of pupils, Data Protection issues, and the need for strict confidentiality at all times, reporting any concerns to the appropriate person.
- Provide general administrative assistance including texting/emailing, letters, printing, scanning, and issuing student reward postcards.
- Manage any mail received and being sent out.
- Ensure all appropriate information and communications are disseminated to appropriate staff.
- Assist with initial enquiries for In Year Admissions, explaining the application process to parents/carers.
- Book meeting rooms and appointments for external visitors.
- Support the First Aid Lead with any students who present themselves unwell or require medical attention at the reception desk as required.
Minimum Requirements:
- Educated to at least 5 GCSE Grade 5/C standard (or equivalent) in English and Mathematics.
- Evidence of professional development in a relevant discipline.
- Excellent problem-solving, communication, and organisational skills.
- Ability to maintain confidentiality and deal sensitively with related issues/individuals with tact, diplomacy, and discretion.
- Ability to work quickly, methodically, and accurately under pressure and act flexibly to support others and respond to unplanned situations.
- Good interpersonal skills and an ability to develop and maintain effective working relationships.
- Efficient, accurate, and excellent attention to detail.
- Excellent communication with people at all levels of the organisation.
- A passion and desire to move things forward.
- Commitment to working within the School's Safeguarding Policy and Procedures.
- Commitment to extremely high standards and expectations.
- High levels of professional integrity, energy, and enthusiasm.
- Able to work flexibly and attend parent events as required.
- Excellent customer service skills.
- Ability to demonstrate literacy and numeracy skills, including attention to detail.
- Excellent working ICT knowledge.
- Display a conscientious and logical approach to the variety of tasks necessary for the smooth running of the school.
- Excellent communication with children, parents/carers, both written and orally.
- Be dependable, able to follow instructions and respond to management directions.
- Have a willingness to extend skills through appropriate training.
At Henley Bank High School, our aspiration is for all our staff and students to leave our school with practical wisdom gained through the teaching of intellectual, moral, civic, and performance virtues. We are a successful secondary school based in Brockworth, extremely close to junction 11a of the M5. The school has consistently been achieving excellent academic results over the past few years with the GCSE results of 2023 being in the top 1% of results in the country, as well as the highest results for any non-selective school in Gloucestershire. We opened our Sixth Form in September 2024 and are excited to see what the next stage in the school's journey will be. A crucial element of the school's vision is ensuring that we are preparing our young people for the world of tomorrow. This role plays an essential part in achieving this.
Benefits:
- Generous pension scheme.
- An Employee Assistance Programme.
- Gym Discounts.
- Free eye tests.
- Cycle to work scheme.
- Green car scheme.
- Access to Blue Light Card Scheme.
- Access to Teacher Art Pass Scheme (teachers only).
- Being part of a great team and expanding organisation.
Receptionist employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the school's ethos and values. Understanding Henley Bank High School's commitment to academic excellence and student welfare will help you align your responses during interviews, showcasing your passion for contributing to their vision.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. As a receptionist, you'll need to demonstrate calmness and professionalism when dealing with parents, students, and visitors, so role-playing potential scenarios can be very beneficial.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks effectively in previous roles. This will show that you can handle the varied responsibilities of the receptionist position, from administrative tasks to managing visitor enquiries.
✨Tip Number 4
Research safeguarding policies and procedures relevant to schools. Being knowledgeable about these practices will not only prepare you for questions during the interview but also demonstrate your commitment to maintaining a safe environment for students.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a receptionist. Emphasise your communication, organisational, and customer service skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for working in a school environment and how your skills can contribute to the school's vision and values.
Showcase Relevant Experience: If you have previous experience in a similar role, be sure to detail this in your application. Highlight any specific instances where you managed enquiries, handled difficult situations, or maintained confidentiality.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of a receptionist.
How to prepare for a job interview at jobs24.co.uk
✨Know the School's Values
Familiarise yourself with Henley Bank High School's mission and values. Understanding their commitment to academic excellence and student development will help you align your answers with their goals during the interview.
✨Demonstrate Your Communication Skills
As a receptionist, you'll be the first point of contact for visitors and callers. Prepare examples that showcase your excellent communication skills, especially in handling enquiries and interacting with students and parents.
✨Showcase Problem-Solving Abilities
Be ready to discuss situations where you've successfully resolved issues or handled difficult conversations. Highlight your ability to remain calm under pressure and your approach to maintaining confidentiality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage various situations, such as dealing with unwell students or handling sensitive information. Think through your responses to demonstrate your tact and discretion.